The Art of Waking People Up. Kenneth Cloke
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Table of Contents
1 Cover
4 Foreword
5 Preface Why We Wrote This Book How the Book Is Structured Acknowledgments
7 Part I Context 1 An Orientation to Awareness and Authenticity Resistance to Change The Limitations of Roles and Expectations Why Organizations Create Roles Cultivating Awareness Cultivating Authenticity Cultivating Congruence Cultivating Committed Action What Wakes Us Up Seven Openings for Waking Up at Work Organizational Support Turnaround Feedback, Coaching, Mentoring, and Assessment Lifelong Learning 2 The Art of Waking Up Some Underlying Questions Clarifying the Goals Turning Ourselves Around Breaking the Cycle of Distrust Three Ways of Being 3 Where It All Begins Options in Responding to Dysfunction Transcending Family Ruts Parents as Managers and Managers as Parents Four Steps to Breaking Patterns from the Past How to Explore Family Issues at Work Overcoming Overcompensations Finally Growing Up
8 Part II Processes 4 Turnaround Feedback Varieties of Feedback Turnaround Quality Feedback Reasons for Not Communicating Honestly Feedback Is Risky Tips About Feedback Team Feedback A Script for Managers Seeking Feedback Video Feedback Questions to Prompt Self-Reflection 5 Transformational Coaching Coaching Is a Voluntary Relationship Coaches Are on the Sidelines Six Steps to Transformational Coaching Turnaround Feedback Supports Transformational Coaching Strategies for Transformational Empowerment 6 Strategic Mentoring What Is Strategic Mentoring? The Uses of Mentoring Mentors as Strategic Partners What Makes Mentoring Strategic The Stages of Strategic Mentoring E-Mentoring Tools for Successful Mentors Understanding Organizational Culture 7 Participatory Assessment Values—Integrating Theory and Practice The Complexity of Experience: What Are We Assessing? Cultural Diversity and Assessment Creating a Context: Linking Learning and Assessment Designing Participatory Assessment Systems Six Steps to Participatory Assessment 360-Degree Assessments Discipline and Termination Twelve Criteria for Just Cause