The Nursing Associate's Handbook of Clinical Skills. Группа авторов
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Table of Contents
1 Cover
10 Annexe A: Communication and Relationship Management Skills 1 Theories and Models of Communication Introduction Transmission Model of Communication The Interactive Model of Communication The Transactional Model of Communication Conclusion References 2 Approaches to Effective Communication Introduction Barriers to Effective Communication Conclusion References 3 Interpersonal Skills and Therapeutic Relationship Skills Introduction Maintaining Professional Boundaries The 6Cs References 4 Working in a Team Introduction Teams and Groups Personality Types Leadership Transactional Leadership Transformational Leadership Conclusion References 5 Listening Actively Introduction The Therapeutic Relationship The Importance of Active Listening How to Listen Actively Barriers to Active Listening Conclusion References 6 Information Gathering Introduction Therapeutic Nurse–Patient Relationship Knowing the Patient Emotional Intelligence Tools for Gathering Relevant Information Gathering Credible Literature Conclusion References 7 Escalating Concerns Introduction Assessment and Planning Ahead SBAR – A Structured Communication Tool RSVP Who to Escalate To? Challenges of Communication Conclusion References 8 Written Communication Introduction The Written Record Professional Requirements Legible and Clearly Written Language Jargon and Abbreviations Spelling Dated and Timed Speculation Safe Storage From a Legal Perspective References 9 Addressing Compliments and Complaints