How to Land a Top-Paying Hotel registration clerks Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More. Dalton Irene
to Become an Information Clerk
A high school diploma is enough for most positions, but some employers prefer workers who have some education beyond high school.
Pay
The median annual wage of information clerks was $29,990 in May 2010.
Job Outlook
Employment of information clerks is expected to grow by 7 percent from 2010 to 2020, slower than the average for all occupations. However, employment growth will vary by specialty.
Similar Occupations
Compare the job duties, education, job growth, and pay of information clerks with similar occupations.
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Contacts for More Information
Learn more about information clerks by contacting these additional resources.
What Information Clerks Do
Hotel, motel and resort desk clerks provide customer service to hotel guests and other customers often at the hotel’s front desk.
Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information, and respond to customers’ questions or concerns.
Duties
Information clerks typically do the following:
Keep records and information
Help colleagues and customers with routine administrative work
Prepare and locate records and information that colleagues and customers need
Ensure that colleagues and customers follow proper procedures
Information clerks generally manage a particular kind of information or record. Some clerks work in a particular setting.
Correspondence clerks review and respond to inquiries from the public, other businesses, or other departments. They gather information and data so that they can give accurate answers to questions and requests. Correspondence clerks write letters or email in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. They may have to gather data before replying.
Court clerks organize and maintain the records of the court for which they work. They prepare the calendar of cases, also known as a docket, and tell attorneys and witnesses when they need to appear in court. Court clerks put together materials for court proceedings and prepare, file, and forward case files. They also keep records of, and answer inquiries about, court proceedings.
Eligibility interviewers do interviews both in person and over the phone to determine if applicants qualify for government assistance and resources. They answer applicants’ questions about benefits and programs and refer them to other agencies or programs when their own agency cannot help.
File clerks keep companies’ and organizations’ paper or electronic records. They enter data into, organize, and retrieve files. In organizations with electronic filing systems, file clerks scan and upload documents.
Hotel, motel, and resort desk clerks provide customer service to guests, often at the facility’s front desk. They check guests in and out, assign rooms, and verify guests’ method of payment. They also keep records about which rooms are occupied and take reservations. These clerks answer guests’ questions and respond to their concerns. For example, they may give guests directions or send housekeeping staff to their room if it is not clean.
Human resources assistants provide administrative support to human resource departments. They keep personnel records, collecting information about employees, such as their addresses, employment history, and performance evaluations. They post information about job openings and review the resumes and applications of candidates for employment to ensure that they are eligible for the positions for which they have applied.
Interviewers do interviews over the phone, in person, through the mail, or electronically. They use the information they get to complete forms, applications, or questionnaires for market research surveys, Census forms, and medical histories. Interviewers are usually given specific instructions about what questions to ask and what information to collect. They compile and record information from their interviews.
License clerks help the public with applications for licenses and permits. They process applications and collect application fees. They determine if applicants are qualified to receive the particular license or permit. They keep records of applications received and licenses issued. License clerks keep applicants informed about the status of their application and notify them if they need to provide additional information.
Municipal clerks provide administrative support to town and city governments. They keep minutes of town and city council meetings and then distribute the minutes to local officials and staff. Municipal clerks help prepare for elections by creating ballots and training election officials. They respond to requests for information from the public, local and state officials, and state and federal legislators. Municipal clerks also maintain town and city records.
Order clerks receive orders from customers and enter the information into their company’s order entry system. They also answer customers’ questions about prices and shipping. Order clerks collect information about customers, such as their address and method of payment, to put into the order entry system.
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. These clerks prepare invoices outlining rates and fees and accept payment from passengers. They may check baggage and assign boarding passes to passengers.
Work Environment
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ and guests’ reservations for hotels and transportation.
Information clerks held about 1.6 million jobs in 2010.
Information clerks are employed throughout the economy. Some of the places they work include medical offices, government agencies, law offices, and private businesses.
Work Schedules
Most information clerks work full time. However, part-time work is common for hotel, motel, and resort clerks, for file clerks, and for interviewers.
How to Become an Information Clerk
Many organizations maintain files and records on computers so information clerks need to be comfortable using and maintaining computer databases.
A high school diploma is enough for most positions, but some employers prefer workers who have some education beyond high school.
Education
A high school diploma is generally enough for most positions as an information clerk. However, some employers prefer to hire candidates who have some college education or an associate’s or higher degree.
Training
Most information clerks are trained on the job in the policies and procedures of the business or government agency that employs them. Some types of information clerks, such as those who work for government agencies, may have to go through longer periods of training.
Important Qualities
Communication skills. Information clerks must be able to explain policies and procedures clearly to colleagues and customers.
Computer