Conflict Management. Baden Eunson
Conflict Management
Год выпуска: 0
Автор произведения: Baden Eunson
Жанр: Поиск работы, карьера
Издательство: John Wiley & Sons Limited
isbn: 9781118395554
Краткое описание:
Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.