Unlocking Public Value. A New Model For Achieving High Performance In Public Service Organizations. Martin Cole
Unlocking Public Value. A New Model For Achieving High Performance In Public Service Organizations
Год выпуска: 0
Автор произведения: Martin Cole
Жанр: Управление, подбор персонала
Издательство: John Wiley & Sons Limited
isbn: 9780470054529
Краткое описание:
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.