Microsoft CRM 3 For Dummies. Joel Scott
Microsoft CRM 3 For Dummies
Год выпуска: 0
Автор произведения: Joel Scott
Жанр: Программы
Издательство: John Wiley & Sons Limited
isbn: 9780470052709
Краткое описание:
Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more. Discover how to * Develop and manage customer relationships * Implement a sales process * Set up security and access rights * Generate quotes, orders, and invoices * Manage leads and opportunities * Create and use product catalogs