Measure What Matters to Customers. Группа авторов
Measure What Matters to Customers
Год выпуска: 0
Автор произведения: Группа авторов
Жанр: Бухучет, налогообложение, аудит
Издательство: John Wiley & Sons Limited
isbn: 9780470056271
Краткое описание:
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.