Integrating Service Level Agreements. Ron Ben-Natan
Integrating Service Level Agreements
Год выпуска: 0
Автор произведения: Ron Ben-Natan
Жанр: ОС и Сети
Издательство: John Wiley & Sons Limited
isbn: 9780471428664
Краткое описание:
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies