Trust in Computer Systems and the Cloud. Mike Bursell

CHAPTER 1 Why Trust?

      I trust my brother and my sister with my life. My brother is a doctor, and my sister trained as a diving instructor, so I wouldn't necessarily trust my sister to provide emergency medical aid or my brother to service my scuba gear. I should actually be even more explicit because there are times when I would trust my sister in the context of emergency medical aid: I'm sure she'd be more than capable of performing CPR, for example. On the other hand, my brother is a paediatrician, not a surgeon, so I'd not be very confident about allowing him to perform an appendectomy on me. To go further, my sister has not worked as a diving instructor for several years now, so I might consider whether my trust in her abilities should be impacted by that.

      This is not a book about human relationships or trust between humans, but about trust in computer systems. In order to understand what that means—or even can mean—however, we need to understand what we mean by trust. Trust is a word that arises out of human interactions and human relationships. Words are tricky. Words can mean different things to different people in different contexts.

      The classic example of words meaning different things depending on context is the names of colours—the light frequencies included in the colours I identify as mauve, beige, and ultramarine are very likely different to yours—but there are other examples that are equally or more extreme. If I discuss “scheduling” with an events coordinator, a DevOps expert, and a kernel developer, each person will almost certainly have a different view of what I mean.

Trust is central to the enterprise of this book, and to discuss it, we must come to some shared understanding of what is meant by the word itself.¹ The meaning that we carry forward into our discussion of computer systems must be, as far as is possible, shared. We must, to the extent we can, come to agree on a common referent, impossible as this exercise may seem in a post-modern world.² Our final destination is firmly within the domain of computing, where domain-specific vocabulary is well-established. But since day-to-day usage of the word trust is rooted in a discussion about relationships between humans, this is where we will start.

      The sort of decisions that I have described around trusting my sister and brother are ones that humans make all the time, often without thinking about them. Without giving it undue thought, we understand that multiple contexts are being considered here, including:

      This list, simple as it is, already exposes several important points about trust relationships to which we will return time and time again in this book: they are asymmetric (trust may be different in one direction to another), they are contextual (medical expertise and diving equipment expertise are not the same), and they are affected by time. As noted earlier, this book is not about human relationships and trust—though how we consider our relationships will be important to our discussions—but about trust in computing systems. Too often, we do not think much about trust relationships between computing systems (hardware, software, and firmware), and when we do, the sort of statements that tend to emerge are “This component trusts the server” or “We connect to this trusted system”. Of course, in the absence of significantly greater levels of artificial intelligence than are currently in evidence at the time of writing, computing systems cannot make the sort of complex and nuanced decisions about trust relationships that humans make; but it turns out that trust is vitally important in computing systems, unstated and implicit though it usually is.

There is little discussion about trust—that is, computer-to-computer or machine-to-machine trust—within the discipline or professional practice of computing, and very little literature about it except in small, specialised fields. The discussions that exist tend to be academic, and there is little to find in the popular professional literature—again, with the exception of particular specialised fields. When the subject of trust comes up in a professional IT or computing setting, however, people are often very interested in discussing it. The problem is that when you use the word trust, people think they know what you mean. It turns out that they almost never do. What one person's view of trust entails is almost always different—sometimes radically different—from that of those to whom they are speaking. Within computing, we are used to talking about things and having a shared knowledge, at least to some degree of approximation. Some terms are fairly well defined in the industry, at least in general conversation: for example, cryptography, virtualisation, and kernel. Even a discussion on more nebulous concepts such as software or networking or authentication generally starts from a relatively well-defined shared understanding. The same is not true of trust, but trust is a concept that we definitely need to get our heads around to establish a core underpinning and begin to frame an understanding of what shared meaning we hope to convey.

      Why is there such a range of views around trust? We have already looked at some of the complexity of trust between humans. Let us try to tease out some of the reasons for people's confusion by starting with four fairly innocuously simple-looking statements:

      When you make four statements like this, it quickly becomes clear that something different is going on in each case. Specifically, the word trust signifies something very different in each of the four statements. Our first step is to make the decision to avoid using the word trust as a transitive verb—a word with a simple object, as in these examples—and instead talk about trust relationships to another entity. This is because there is a danger, when using the word trust transitively, that we may confuse a unidirectional relationship with a bidirectional relationship. In the second case, for example, the bank may well have a relationship with me, but it is how I think of the bank, and therefore how I interact with it, which is the relationship that we want to examine. This is not to say that the relationship the bank has with me is irrelevant to the one I have with it—it may well inform my relationship—but that the bank's relationship with me is not the focus. For the same reason, we will generally talk about the “trust relationship to” another entity, rather than the “trust relationship