The Smart Nonprofit. Beth Kanter

      1  COVER

      2  TITLE PAGE

      3  COPYRIGHT

      4  DEDICATION

      5  PREFACE

      6  ACKNOWLEDGMENTS

      7  PART I: UNDERSTANDING AND USING ARTIFICIAL INTELLIGENCE CHAPTER 1: Becoming a Smart Nonprofit INTRODUCTION UNDERSTANDING SMART TECH BECOMING A SMART NONPROFIT A REAL-WORLD SMART NONPROFIT THE DANGERS OF AUTOMATION ABOUT THIS BOOK CONCLUSION ENDNOTES CHAPTER 2: Leading Smart Nonprofits INTRODUCTION THE BUSYNESS PARADOX CREATING HEALTHY CULTURES SMART TECH AND JOBS LEADING THROUGH RESISTANCE CONCLUSION ENDNOTES CHAPTER 3: The Evolution of Smart Tech INTRODUCTION A BRIEF HISTORY DIGITAL ERAS AND DISRUPTIVE TECHNOLOGY ACCELERATING INTO THE AUTONOMOUS WORLD KEY ASPECTS OF THE AUTONOMOUS WORLD AI4GOOD CONCLUSION ENDNOTES CHAPTER 4: Staying Human-Centered INTRODUCTION MAN VS. MACHINE CO-BOTTING HUMAN-CENTERED DESIGN CONCLUSION ENDNOTES CHAPTER 5: Data, Data, Data INTRODUCTION BIG DATA UNDERSTANDING DATA SCIENCE DATA PLANNING FOR YOUR ORGANIZATION THIRD-PARTY DATA SETS SECOND-PARTY DATA CONCLUSION ENDNOTES CHAPTER 6: Ethical and Responsible Use INTRODUCTION RESPONSIBLE USE ROOTING OUT EMBEDDED BIAS DIGITAL PRIVACY CREATING ETHICAL STANDARDS SMART TECH AND GOVERNANCE CONCLUSION ENDNOTES

      8  PART II: THE SMART NONPROFIT USE-CASE EXAMPLES AND MANAGEMENT CHAPTER 7: Ready, Set, Go INTRODUCTION READY SET GO CONCLUSION ENDNOTES CHAPTER 8: Automating Program Delivery INTRODUCTION CREATING MORE CAPACITY OVERCOMING SERVICE BARRIERS CRISIS INTERVENTION REMOVING BARRIERS TO ACCESSIBILITY ADVOCACY CONCLUSION ENDNOTES CHAPTER 9: Fundraising INTRODUCTION THE LEAKY BUCKET PROBLEM USING SMART TECH FOR RELATIONAL FUNDRAISING THE FUTURE OF GIVING CONCLUSION ENDNOTES CHAPTER 10: Automating the Back Office INTRODUCTION HUMAN RESOURCES WORKPLACE