Navigate the Swirl. Richard Hawkes

Navigate the Swirl - Richard Hawkes


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       “The 7 Crucial Conversations is a unique model for organizations to grow and innovate in a team-based way with a powerful transformation accelerator.”

       ―Penny Pennington, Managing Partner, Edward Jones

      ACTIVATE YOUR PURPOSE

      ALIGN YOUR TEAM

      ACHIEVE YOUR GOALS

       7 CRUCIAL CONVERSATIONS for BUSINESS TRANSFORMATION

       RICHARD S. HAWKES

      FOUNDER, GROWTH RIVER

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permission.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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      Library of Congress Cataloging-in-Publication Data

      Names: Hawkes, Richard S. (Change leadership expert), author.

      Title: Navigate the Swirl : Seven Crucial Conversations for Business Transformation / Richard S. Hawkes.

      Description: Hoboken, New Jersey : Wiley, [2022] | Includes index.

      Identifiers: LCCN 2021059924 (print) | LCCN 2021059925 (ebook) | ISBN 9781119868798 (cloth) | ISBN 9781119868811 (adobe pdf) | ISBN 9781119868804 (epub)

      Subjects: LCSH: Organizational change.

      Classification: LCC HD58.8 .H389 2022 (print) | LCC HD58.8 (ebook) | DDC 658.4/06—dc23/eng/20220113

      LC record available at https://lccn.loc.gov/2021059924

      LC ebook record available at https://lccn.loc.gov/2021059925

      Cover Design: Wiley

      Cover Image: © ricochet64/Getty Images

       by Penny Pennington, Managing Partner, Edward Jones

      On January 1, 2019, I became the managing partner (as a private partnership, this is our corollary to a CEO) of Edward Jones—just the sixth one in our firm's 100-year history. The age and endurance of our firm is just one dimension of the moment we found ourselves in—we were a new leadership team, stewarding a storied company into the future.

      Our firm was doing extremely well when I began my tenure. Edward Jones had experienced remarkable growth for decades. After starting with one financial advisor in 1922 and growing to 100 financial advisors in the early 1970s, the firm reached the milestone of 1,000 financial advisors in 1986, then added its 10,000th in 2008—and has nearly 19,000 financial advisors as I write this. In terms of number of financial advisors, we are one of the two or three largest firms today.

      By almost any measure, the firm has been successful. Edward Jones is listed on the Fortune 500 and is the largest privately


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