Руководство для операторов колл-центра и администраторов клиник. Эрнест Аракелян

Руководство для операторов колл-центра и администраторов клиник

полную легальную версию на Литрес.

Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом.

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

Скачать книгу