На одной волне: Как управлять эмоциональным климатом в коллективе. Ричард Бояцис

На одной волне: Как управлять эмоциональным климатом в коллективе

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Коллин Барретт и Southwest Airlines: цитата записана во время личной беседы авторов с Коллин Барретт в 2004 году. Источником информации о Коллин Барретт в основном служат авторские интервью, а также переписка, 2004–2005 гг.

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Эмоциональный интеллект и коммерческие результаты: многочисленные исследования, посвященные взаимосвязи эмоционального интеллекта с коммерческой эффективностью, описаны в нашей совместной с Дэниелом Гоулманом книге Primal Leadership (Эмоциональное лидерство). См. также: Benjamin Schneider and David Bowen, Winning the Service Game (Boston: Harvard Business School Press, 1995).

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“The Most Powerful Women in Business,” Fortune, 13 октября 2003 г.: с. 103–108.

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