The Continental Monthly, Vol. 6, No 3, September 1864. Various
and find in consequence the greatest difficulty in obtaining any servants thereafter. Indeed, she asserts that in some instances, so rigorously does the system work, offending families have been compelled to relinquish housekeeping, and go into lodgings or abroad, until their offence was forgotten! The fundamental principle which our housekeepers believe to pervade these societies is that employers are fair game; that the servant has to expect nothing but to be oppressed, persecuted, overworked, ground down, and taken advantage of at every opportunity, and that it is her duty, therefore, to hold the employer at bitter enmity, and to make the best fight she can.
Now such a belief can scarcely be termed absurd, and yet it is unquestionably groundless. The mysterious 'understanding' of servants, and their wide knowledge of each other's experiences, may be explained upon a perfectly simple and rational theory, and I think we may venture to reject the 'society' hypothesis altogether.
Servant life is as much a world in itself as political, religious, or art life. Indeed, its inhabitants are even more isolated and self-existent than those of any other sphere, for while the politician, theologian, and artist are generally, to some extent, under the influence of interests and passions other than those which belong exclusively to their special walk, the dwellers in kitchens have but the one all-embracing sphere, and its incidents, which seem to us so trivial, are to them as important as the great events which we think are worthy of being embalmed in epics or made imperishable in history. To them the reproof of the mistress or the loss of wages for the careless pulverization of a soup tureen is lawful theme for the agitation of all servantdom. Martin Luther had his tussles with pope and devil, Handel and Gluck had their wars with the hostile cabals, Henry Clay had his John Randolph and Andrew Jackson—and Bridget and Catharine have their disturbing and absorbing questions of 'wages,' and 'privileges,' and other matters; and a wrangle that the mistress forgets in a day, the maid carefully cherishes in her memory, and makes it the theme of widest discussion. Without resorting, then, to the improbable notion of the existence of a secret society among the servants, through which the knowledge of our difficulties with them is disseminated, I think the theory above outlined sufficiently explains what seems so mysterious. There can, however, be no question that the feeling among servants generally is unfortunately something like that alluded to above as the imaginary inspiration of a hypothetical society, namely, that employers are oppressive, exacting, and utterly selfish; and there is certainly a tacit understanding that, as between servant and mistress, it is 'diamond cut diamond;' and the habit domestics have of making common cause with a sister in trouble, no doubt practically works as much evil as if such a society as has been mentioned really existed. The girl, confronting her adversary, in military phrase, feels a hundred comrades 'touching her elbow,' and her lip is wonderfully stiffened thereby. Now it is needless for me to say that the idea that these poor girls have, that their employers are their natural enemies, is wrong and absurd, and every housekeeper should endeavor to make this clear to her servants. If this false idea could be eradicated, and the true theory established that the interests of the employer and employé are identical, much will have been accomplished toward making better servants.
Among the influences which are at work to spoil servants, none are more baleful than the system, as at present conducted, of 'intelligence offices.' These agencies might be and ought to be among the most useful of our social institutions: they are, as a class, utterly worthless, and many of them are positively dens of thieves. Almost without exception they are conducted upon the vicious principle I have just above discussed, and in them the servant is confirmed in her belief that the employing class is a class of cruel oppressors. The interest of the employer seems to be held by the managers of most of these institutions as absolutely of no account. The following conversation, which actually took place in one of these offices, between its proprietor and an applicant for a domestic, will illustrate, better than a lengthy disquisition could do, the system upon which too many of these employment agencies are conducted:
Lady. I want a girl for general housework.
Proprietor. Well, I can suit you, if you can be suited. Here's a girl, now, just out of a place, and I can recommend her (beckoning to one of the fifty girls who are seated in full hearing of all that passes).
Lady (after a few questions addressed to the girl, who, of course, can cook, and bake, and wash and iron, and is extravagantly fond of 'childer,' etc., etc.). Well, there is one thing I am very particular about. I want a girl who is honest. The last girl I had from you I had to discharge for making too free with my stores for the benefit of her own family relations.
Proprietor (with an insolent sneer). Honest! humph! that depends upon what you call honest. Some people call a girl a thief if she takes a bit of cake from the pantry without saying, 'By your leave.' (Chorus of giggles and approbatory nods from the sympathizing audience of fifty.)
The crude notions of the respective rights of meum and tuum furnished the 'help' graduated by such an institution, may be imagined.
Some pains are occasionally taken to provide a regular customer, whose patronage it is desirable to retain, with a good servant, but generally all is fish that comes to their net. The business is now in such ill odor that intelligence-office servants are proverbial for worthlessness and all the worst qualities of the class. I have known a thief, a drunkard, and a vixen to be sent from one of these offices in succession, the victimized housekeeper finally begging that no more be sent, preferring to let the retaining fee go, than to be pestered any further. It is well known that the more decent and self-respecting of the class of domestics rarely, now, enter their names upon the books of intelligence offices. Indeed, such seldom have occasion to seek places; if they do, they usually prefer to advertise.
In this employment-agency business a radical reform is needed. A respectable and conscientious man at the head of such an institution, managing it upon the principle that it is just as much his interest to furnish the employer with a good servant as to provide the servant with a good place, would be truly a public benefactor. In this, as in all other kinds of business, honesty would be found the best policy. It is a base imposition to recommend as good a servant who is known to be bad, and it is just as dishonest to recommend as good one whose character is totally unknown. It should be the business of every purveyor of household 'help' to ascertain, by rigid investigation, the characters and qualifications of those who apply for places; and they should steadily refuse to have anything to do with any they cannot honestly recommend. This, we repeat, they would speedily find their best policy. In this way, and this only, can they win back the confidence and patronage of the public; and they would soon find that the worthless characters who now constitute their main stock in trade, would be superseded by a much better class. There would be another important benefit to the servants themselves in such a course. In an office thus conducted, the known necessity of being able to show a clean record in order to procure a place, would reform many a bad servant, who now, knowing that her twenty-five cents will procure her a place (and no questions asked by the agent, so that he need tell no lies), has no incentive to improvement or good conduct. There would soon be a rivalry among servants as to who should stand highest upon the roll of merit.
The fault which has been before alluded to under the name of 'independence,' deserves more special mention than I have yet given it. It is probably the most exasperating, as it is the most general of all the failings of servants. It makes the timid and sensitive housekeeper a slave in her own house. No matter how grave may be the offences of her hired girl, she must bear them in the meekest silence. Even the most friendly advice, conveyed in the blandest possible tone, is often declined with freezing dignity or repelled with tart resentment. The cook who makes a cinder of your joint, or sends you up disgusting slops for coffee, or the laundress between whose clean and soiled linen you are puzzled to choose, has almost invariably the reply, uttered with a majestic sternness that never fails to crush any but a veteran and plucky housekeeper: 'This is the first time any mistress ever found fault with my cooking (or washing), and I have always lived with the best families, too.' The cutting emphasis with which this point of the 'best families' is pushed home, is familiar to nearly every housekeeper. It was scarcely a departure from sober truth in the lady who, on being asked if she kept a hired girl, replied that she had an Irish lady boarding with her, who occasionally condescended, when she had nothing of more consequence to do, to help a little in the work of the family. An amusing