Eyes Wide Open: How to Make Smart Decisions in a Confusing World. Noreena Hertz
we can distance ourselves from the frames, cues, anchors and rhetoric that might be affecting us.35 Liberated from these tricks and triggers, we can consider information through a more neutral, less emotive, more analytical and nuanced lens.
You might also want to do some more active reflecting on the decision you’re making – look at prices of similar homes on the market, say, or think about how it is you actually use your car. By asking yourself additional questions – a car for long-distance journeys? A city runabout? A family car, or just for you? – you can dislodge the frames and anchors that others are attempting to influence you with, and substitute them for more accurate data points.36
Another tactic that works is to build a case for the opposite option to the one you are leaning towards.37 So, write down the reasons why not to buy the house, or why to go on a date with Sally, or why to offer just half the guide-price for the car. By articulating possible reasons to do the opposite, you become better placed to look at your initial position in a more objective light.
Removing yourself from your original decision-making environment before you come to your conclusion is another tack to consider. Given that you may have come to your initial response under the sway of temporary influences you weren’t even aware of – background music, a smell, the touch of someone’s hand, a colour, a word or phrase – by physically removing yourself from the environment of the trigger and taking some time to consider your decision, you will be diluting that influence’s impact.38 Again, if you can, take that beat. That pause that could make the difference between a good decision and a flawed one.
We should also make sure to ask ourselves, as a matter of practice, who is communicating the information to us. What might their agenda be? What is the organisation the ‘messenger’ is speaking for? How does he see the world, and how might that affect how he represents it to you? Does he want you to adopt a particular belief? Act in a particular way? Once you’ve established the messenger’s agenda, ask yourself how the way he’s presenting his case might be affecting you.
Alert now to just how sensitive to language we are when making a decision, there’s something else to do whether you are evaluating a proposal at work, a politician’s policies or an advertiser’s claims. Consider what impact the language you are hearing or reading might be having. What metaphors and adjectives are being used? What kind of words have been chosen, and why? How is the information being framed? What is the tone? How might all of this be swaying your judgement?
Then ask yourself whether your response would be different if emotional, evocative or politically loaded turns of phrase were not in the frame. Think here of Bush’s State of the Union speech, say, and how you might have reacted had fear not been the pervasive tone.
By actively interrogating the language used, and stripping the content of rhetorical flourishes, we can override our immediate responses.
Knowing also now how affected we are by ‘wrappers’ and ‘form’, there are further tactics we can put into regular practice. If you want to make a decision as objectively as possible, ask yourself if there is a way you could strip away the wrapper, or change the very form in which the information has been received. If those colours on the presentation risk leading you down one particular path, maybe ask for a straightforward copy in black and white. What impact would this have on your thinking? Or if you’re asking your HR department to send you a selection of CVs for a post you’re looking to fill, how about asking them to remove the names of the candidates, so you don’t know their gender? The year that University College Cardiff introduced anonymous marking, 47 per cent of female students achieved firsts or 2.1s. In the preceding four years, when graders knew the gender of the person whose final exams they were marking, only 34 per cent of women earned the top grades.39
All of the above are possible steps to take, but if you don’t have time, there’s a simpler strategy that may work. Admit to yourself just how susceptible you probably are to external influences, frames, cues and anchors, and then actively think about the extent to which your assessment may therefore be being distorted. This simple act of self-consciousness can eliminate the effect of the cue, frame or anchor. Reflecting on just how irrational our thinking can be seems to help us to re-establish rational thinking.40 I tried this technique the last time I was at the beauty counter – and came home with no new purchases!
Takeaways
We’d drive ourselves crazy, of course, if we constantly tried to strip bare every piece of information we’re given. And at the end of the day, if you buy the ‘wrong’ moisturiser, it doesn’t really matter. But when the stakes are high and the decisions are of import – which house to put a down-payment on? Which business proposal to pick? Who to employ? Who to trust? Who to date? – we need to remind ourselves of the extent to which our decisions are prone to be influenced by situational and environmental factors as well as labels. And we must be aware of how sensitive we are to language, and the way it can distort our responses and our decision-making.
Thus aware, we should think of ourselves as a juror: bombarded by rhetoric and emotional appeals from the prosecution and the defence, by senses and sights and sounds. In the end it’s down to us to decide whether or not the evidence holds up. But we can judge most fairly if we apply some basic rules, and distance ourselves from the rhetoric and imagery thrust our way by others, whether they be salesman, politicians, professors or employers. I’ve suggested a few concrete ways to do this at the end of this chapter.
It’s also important, as ever, to retain a sceptical stance. Once we can see where someone’s coming from, we’re much better able to determine where it is they’re trying to take us. Only then can we properly assess whether it is actually somewhere we want to go. We also must remind ourselves of the importance of independent thinking, and where possible take control of our environment. If we don’t want others to con us, we need to be alert to their tricks.
Keeping our eyes wide open isn’t just about ensuring that those we are listening to are not manipulating us, and that we are not inadvertently conning ourselves. It’s also about being sure that we’re getting our information from the right people in the first place, and being willing to challenge claims, however supposedly certain and expert the source. Time to ditch deference, and take supposed mavens on …
QUICK TIPS TO AVOID BEING SCARED OF THE NACIREMA
• Ask yourself if you could be leaning towards or against a decision because of an irrelevant cue (colour, smell, sound). If so, imagine if that cue wasn’t there. How do you feel now?
• Strip any evocative or heart-tugging language away. Write out the key determinants of your decision in as dry a way as possible. Are you still affected in the same way by what you’re hearing or reading? If not, revise your initial assessment accordingly.
• Remember how influenced we are by ‘wrappers’. How would you feel if the claim wasn’t made in scientific language? If you didn’t know the gender of the applicant? Would you still be making the same decision?
• Look out for any anchors in your environment, any numbers or data points that you might be unconsciously basing a decision on. If you’re not sure if or how they’ve affected you, consider the opposite option to the one you’ve been leaning towards. Does this make you think differently about your initial decision?
• Where you have the ability to ‘dress the environment’, create as blank a backdrop as you can. Blind evaluations so as to remove gender or ethnic bias; limited sensory distractions so as to make your decision as ‘cleanly’ as possible.
• Play with form. Turn percentages into ratios, and stories into statistics. Re-frame the information you’ve been given. Ask