Sujetos en la burocracia. Vincent Dubois

Sujetos en la burocracia

agente de atención al público, es preciso señalar que generalmente son canalizadas. La preservación de esta calma rutinaria aparentemente natural se debe a la organización minuciosa del encuentro cara a cara, donde se hace todo lo necesario para evitar llegar a lidiar con comportamientos que pueden volverse violentos105. De esta manera, los dispositivos físicos de atención al público contribuyen a preformar los comportamientos que son posibles, especialmente a través de la fragmentación del público que se organiza. El uso de este método por parte de los agentes de atención al público, que ajusta la relación entre la oficina y la sala de espera marcando la frontera entre los espacios privados y públicos, permite aún más prevenir el desborde de las tensiones.

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