Twin-Win Research. Ben Shneiderman
or even produce global benefits. Improving academic research is a reasonable goal because you can easily find partners among the well-defined community that is your campus. While research is the focus of this guidebook, changes to teaching, mentorship, and service will also be likely outcomes. In fact, since these components of campus life are richly interwoven, your progress on any path is likely to produce multiple advances.
Substantial and sustained changes will also require you to engage with off-campus business leaders and professionals, as well as government policymakers and agency staffers, all of whom hire students and fund research. Durable changes will also require you to engage with professional societies, journal and book publishers, conference organizers, and reporters. Finally, you’ll want to seek out senior colleagues who can push for changes in government-funding agencies and philanthropic foundations, and business leaders. This guidebook describes collaborations that will help produce substantial and sustained campus changes.
Yale University (April 2011).
1.6 MESSAGING
I’ve spoken about these issues at more than 40 events, eliciting enough interest to get invited back and speak to other groups, but also generating pushback from two directions. About 10–20% of my audiences reject the premise that research should produce societal change. This cohort clings to the traditional belief that academic ivory towers are still the top place to work. They want to write theoretical papers and do laboratory studies, with little concern for impact and little interest in teaming up with business, government, and NGOs. I doubt this guidebook will change their minds.
Pushback also came from another 10–20% of my audiences who support these ideas. They felt that they were doing fine already in pursuing the Twin-Win goals of published papers and validated solutions. However, some of these sympathetic supporters still need to learn techniques for choosing problems, forming teams, and promoting their work. This guidebook could help these researchers find the right partners and adapt their strategies.
The remaining 60–80% consist of those who haven’t thought much about these issues. For this cohort, I propose the following message.
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