Improving Maintenance and Reliability Through Cultural Change. Stephen Thomas G.
4.4Values Gone Astray
4.6When Values Are Out of Alignment with the Vision (Quadrant 3)
4.7New Values and an Old Vision (Quadrant 2)
5.3Strategic or Tactical Alignment
5.6Role Models Are Created NOT Born
5.7How Role Models Can Change a Culture
5.8Can Consultants Be Role Models?
Chapter 6 Rites and Rituals
6.1Introduction to Rites and Rituals
6.2What Is a Ritual?
6.3What Is a Rite?
6.4How Rites and Rituals Are Tied Together
6.5Determining a Rite from a Ritual
6.6Values, Behavior and the Rites and Rituals They Create
6.7From Reactive to Proactive Maintenance
Chapter 7 The Cultural Infrastructure
7.1The Cultural Infrastructure Identified
7.2Cultural Infrastructure – Definition and Component Parts
7.3Story Tellers
7.4Keepers of the Faith
7.5Whisperers
7.6Gossips
7.7Spies
7.8Symbols
7.9Language
7.10Why Is the Cultural Infrastructure so Important?
Chapter 8 The Elements of Change
8.1The Four Elements of Cultural Change
8.2Examples Where the Elements were Missed
8.3The Eight Elements of Change
8.4Group Learning – The Connection
8.5An Example – Reviewing the Four Elements of Culture
8.6Addressing the Eight Elements of Change
Chapter 9 Leadership Part 1: The Basics
9.1Introduction to Leadership
9.2Why Leadership Is The Most Important Element of Change
9.3Some of the Basics
9.4Why Is Leadership Needed?
9.5Managers Are Not Always Leaders and Leaders Are Not Always the Managers
9.6Expectations of Our Leaders
9.7Leadership Mismatches and Overcoming Mismatch Problems
9.8What Happens When Leaders Don’t Measure Up
Chapter 9 Part 2: Leadership and Change Management
9.9Leadership and the Elements
9.10Leadership and Change
9.11The Four Elements of Culture
Chapter 10 Work Process
10.1What is Work Process?
10.2What Is a Work Flow Process?
10.3Efficient and Effective Work Flows
10.4What is Information Flow?
10.5Integrating Work Flow and Information Flow
10.6What is Communication Flow?
10.7Repair and Reliability-Based Work Process Characteristics
10.8Work Flow and Information Flow Processes and Culture
10.9Process Analysis
10.10How Do You Change the Process?
10.11Steps in a Process Change
10.12Tools To Help with the Change
10.13Process Change Results
Chapter 11 Structure
11.1Introduction to Structure
11.2What Is Organizational Structure?
11.3Reliability-Based Structures
11.4Reliability-Based Structural Components
11.5Creation of the Hybrid Structure
11.6Organizational Geography
11.7Structural Pitfalls
11.8The “How To Do It” of Structural Change
11.9Close
Chapter 12 Group Learning
12.1Introduction to Learning
12.2Group Learning Defined
12.3Levels of Learning and Alignment
12.4How We Acquire Knowledge
12.5How We Employ This Knowledge
12.6Spiral Learning
12.7Learning and Blame
12.8Learning and the Eight Elements of Change
12.9Learning and Culture
12.10Learning – A Keystone of