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      TUTTLE Publishing

       Tokyo | Rutland, Vermont | Singapore

      Contents

       Preface

       Notes on Pronunciation

       Part I The Middle Kingdom

       Chapter 1 The Origins of Chinese Etiquette

       The World According to Lao Tzu

       Folk Tales and Proverbs

       The Wonder That Was China!

       The Eclipse of the Great Chinese Civilization

       The Communist Regime of Mao Zedung

       Opting for the Capitalist Road!

       Chapter 2 The New China

       China’s Little Emperors to the Fore!

       China’s Female Etiquette Guru

       Chinese Etiquette in the New Global Age

       The China Web

       Jail, Censorship, and the Great Firewall

       Westerners in the Chinese Digital World

       Chapter 3 Cultural Influences on Chinese Etiquette

       The Yin-yang Principle

       China’s Dragon Culture

       The Power of Feng Shui

       Lucky Numbers in China

       How the Chinese View Foreigners

       Women in Present-day China

       The Role of Face in Chinese Etiquette

       What/How vs. Why/Because

       Law vs. Reality

       Public Rights vs. Private Rights

       Connections vs. Competence

       Using the Back Door in China

       Hong Kong: China’s Old Wild West

       China’s New Wild West

       Part II Minding Your Manners in China

       Chapter 4 Personal Etiquette in China

       Using Family Names

       Using Given Names

       Bow or Shake Hands?

       Hand Gestures and Body Language

       Watching Your Tongue in China!

       The Importance of the Apology

       Yes & No in China

       Chinese Modesty

       Home Visits

       Dating & Marriage in China

       Intimate Behavior in Public

       Chapter 5 Chinese Meals and Celebrations

       The World of Chopsticks

       Alcohol in China

       Tea–China’s National Drink

       The Honorable Guest Factor

       Tipping as a Symbol of the New China

       The Chinese-style Banquet

       Sitting in the Right Place

       Chinese Wedding Banquets

       Celebrating Birthdays in China

       Gift Giving in China

       Bamboo Gifts

       China’s Jade Culture

       Part III Doing Business in China

       Chapter 6 Foreigners and the Chinese Way of Doing Business

       The Changing Role of Foreigners in the Workplace

       Dealing with 56 Chinas!

       China’s Government as Big Brother

       The Language Barrier

       The Culture Barrier

       Professional Education & China’s Political Culture

       The Dossier Factor in Chinese Life

       Women in the Business World

       Social Etiquette in Chinese Business

       To Succeed in Business You Must Have Face

       The Role of Guanxi

       The Value of Introductions

       The Information Black Hole

       Using the Back Door in Business Relationships

       Don’t Rotate Managers

       Chapter 7 Cultural Influences Vital in Chinese Business

       Business as Guerilla Warfare

       The Senior/Junior Factor

       Chinese Business: The New Generation

       The Secrecy Syndrome

       Two-Dimensional Thinking vs. Three-Dimensional Thinking

       Production vs. Consumption

       Collective Well-being

       Group Orientation vs. Individualism

       China’s Emphasis on Self-sufficiency

       Personal vs. Group Accountability

       Open-ended vs. Closed

       Intellectual Piracy in China

       Part IV Negotiating in China

       Chapter 8 The Chinese Way of Negotiating

       The Power of Face

       The Friendship Factor

       Thinking Holistically

       Facts & Truth vs. How Things Are Done

       Patience Is The Key

       Never Forget; Never Forgive

       Ultimatums Are Taboo

       Technology High on the List

       Chapter 9 Preparing to Negotiate in China

       Social Status Counts

       Senior People & Negotiating

       Field the First Team

       Learn How to Use Interpreters

       Bring Your Own Interpreters