Call Data Record A Complete Guide - 2020 Edition. Gerardus Blokdyk
If so, when did it change and why?
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15. Are resources adequate for the scope?
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16. Has your scope been defined?
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17. How have you defined all Call data record requirements first?
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18. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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19. Has a project plan, Gantt chart, or similar been developed/completed?
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20. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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21. What information do you gather?
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22. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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23. What are the rough order estimates on cost savings/opportunities that Call data record brings?
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24. How do you hand over Call data record context?
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25. Is special Call data record user knowledge required?
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26. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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27. How do you manage scope?
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28. What baselines are required to be defined and managed?
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29. Have all basic functions of Call data record been defined?
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30. Is there a Call data record management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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31. Have all of the relationships been defined properly?
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32. What is out-of-scope initially?
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33. What scope do you want your strategy to cover?
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34. What is the context?
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35. What information should you gather?
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36. Has a Call data record requirement not been met?
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37. Do you all define Call data record in the same way?
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38. What scope to assess?
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39. What is the definition of success?
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40. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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41. What are the compelling stakeholder reasons for embarking on Call data record?
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42. Does the scope remain the same?
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43. Who is gathering Call data record information?
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44. What is in scope?
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45. What customer feedback methods were used to solicit their input?
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46. Do you have a Call data record success story or case study ready to tell and share?
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47. Are there any constraints known that bear on the ability to perform Call data record work? How is the team addressing them?
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48. What would be the goal or target for a Call data record’s improvement team?
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49. Are accountability and ownership for Call data record clearly defined?
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50. When are meeting minutes sent out? Who is on the distribution list?
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51. What is in the scope and what is not in scope?
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52. Why are you doing Call data record and what is the scope?
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53. How will variation in the actual durations of each activity be dealt with to ensure that the expected Call data record results are met?
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54. Are customer(s) identified and segmented according to their different needs and requirements?
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55. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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56. Are there different segments of customers?
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57. How is the team tracking and documenting its work?
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58. How do you think the partners involved in Call data record would have defined success?
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59. What are (control) requirements for Call data record Information?
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60. What are the Call data record tasks and definitions?
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61. How does the Call data record manager ensure against scope creep?
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62. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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63. Are required metrics defined, what are they?
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64. What are the Call data record use cases?
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65. Does the team have regular meetings?
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66. How and when will the baselines be defined?
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67. Is full participation by members in regularly held team meetings guaranteed?
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68. Who defines (or who defined) the rules and roles?
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69. Is Call data record linked to key stakeholder goals and objectives?
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70. Is there any additional Call data record definition