Health Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
tenth. Then transfer to the corresponding spoke in the Health Service Management Scorecard on the second next page of the Self-Assessment.
Your completed Health Service Management Scorecard will give you a clear presentation of which Health Service Management areas need attention.
Health Service Management
Scorecard Example
Example of how the finalized Scorecard can look like:
Health Service Management
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Health Service Management
Scorecard Example13
Health Service Management
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:92
CRITERION #7: SUSTAIN:105
Health Service Management and Managing Projects, Criteria for Project Managers:130
1.0 Initiating Process Group: Health Service Management131
1.1 Project Charter: Health Service Management133
1.2 Stakeholder Register: Health Service Management135
1.3 Stakeholder Analysis Matrix: Health Service Management136
2.0 Planning Process Group: Health Service Management138
2.1 Project Management Plan: Health Service Management140
2.2 Scope Management Plan: Health Service Management142
2.3 Requirements Management Plan: Health Service Management144
2.4 Requirements Documentation: Health Service Management146
2.5 Requirements Traceability Matrix: Health Service Management148
2.6 Project Scope Statement: Health Service Management150
2.7 Assumption and Constraint Log: Health Service Management152
2.8 Work Breakdown Structure: Health Service Management154
2.9 WBS Dictionary: Health Service Management156
2.10 Schedule Management Plan: Health Service Management158
2.11 Activity List: Health Service Management160
2.12 Activity Attributes: Health Service Management162
2.13 Milestone List: Health Service Management164
2.14 Network Diagram: Health Service Management166
2.15 Activity Resource Requirements: Health Service Management168
2.16 Resource Breakdown Structure: Health Service Management169
2.17 Activity Duration Estimates: Health Service Management171
2.18 Duration Estimating Worksheet: Health Service Management173
2.19 Project Schedule: Health Service Management175
2.20 Cost Management Plan: Health Service Management177
2.21 Activity Cost Estimates: Health Service Management179
2.22 Cost Estimating Worksheet: Health Service Management181
2.23 Cost Baseline: Health Service Management183
2.24 Quality Management Plan: Health Service Management185
2.25 Quality Metrics: Health Service Management187
2.26 Process Improvement Plan: Health Service Management189
2.27 Responsibility Assignment Matrix: Health Service Management191
2.28 Roles and Responsibilities: Health Service Management193
2.29 Human Resource Management Plan: Health Service Management195
2.30 Communications Management Plan: Health Service Management197
2.31 Risk Management Plan: Health Service Management199
2.32 Risk Register: Health Service Management201
2.33 Probability and Impact Assessment: Health Service Management203
2.34 Probability and Impact Matrix: Health Service Management205
2.35 Risk Data Sheet: Health Service Management207
2.36 Procurement Management Plan: Health Service Management209
2.37 Source Selection Criteria: Health Service Management211
2.38 Stakeholder Management Plan: Health Service Management213
2.39 Change Management Plan: Health Service Management215
3.0 Executing Process Group: Health Service Management217
3.1 Team Member Status Report: Health Service Management219
3.2 Change Request: Health Service Management221
3.3 Change Log: Health Service Management223
3.4 Decision Log: Health Service Management225
3.5 Quality Audit: Health Service Management227
3.6 Team Directory: Health Service Management230
3.7 Team Operating Agreement: Health Service Management232
3.8 Team Performance Assessment: Health Service Management234
3.9 Team Member Performance Assessment: Health Service Management236
3.10 Issue Log: Health Service Management238
4.0 Monitoring and Controlling Process Group: Health Service Management240
4.1 Project Performance Report: Health Service Management242
4.2 Variance Analysis: Health Service Management244
4.3 Earned Value Status: Health Service Management246
4.4 Risk Audit: Health Service Management248
4.5 Contractor Status Report: Health Service Management250
4.6 Formal Acceptance: Health Service Management252
5.0 Closing Process Group: Health Service Management254
5.1 Procurement Audit: Health Service Management256
5.2 Contract Close-Out: Health Service Management258
5.3 Project or Phase Close-Out: Health Service Management260
5.4 Lessons Learned: Health Service Management262
Index264
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5