Self Service Store A Complete Guide - 2020 Edition. Gerardus Blokdyk
success?
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13. When is the estimated completion date?
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14. Are accountability and ownership for Self service store clearly defined?
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15. What is the scope of Self service store?
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16. How do you gather Self service store requirements?
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17. How did the Self service store manager receive input to the development of a Self service store improvement plan and the estimated completion dates/times of each activity?
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18. Are approval levels defined for contracts and supplements to contracts?
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19. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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20. How will the Self service store team and the group measure complete success of Self service store?
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21. Are audit criteria, scope, frequency and methods defined?
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22. What key stakeholder process output measure(s) does Self service store leverage and how?
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23. What system do you use for gathering Self service store information?
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24. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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25. Who is gathering information?
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26. How do you build the right business case?
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27. How do you hand over Self service store context?
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28. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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29. What defines best in class?
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30. Has the Self service store work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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31. How is the team tracking and documenting its work?
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32. Is Self service store linked to key stakeholder goals and objectives?
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33. Who approved the Self service store scope?
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34. What are the compelling stakeholder reasons for embarking on Self service store?
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35. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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36. How do you manage scope?
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37. Is Self service store currently on schedule according to the plan?
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38. What information should you gather?
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39. What is the scope?
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40. Is the scope of Self service store defined?
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41. Are there different segments of customers?
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42. Do you have organizational privacy requirements?
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43. Who are the Self service store improvement team members, including Management Leads and Coaches?
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44. Are resources adequate for the scope?
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45. Who is gathering Self service store information?
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46. How often are the team meetings?
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47. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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48. Is the Self service store scope manageable?
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49. What are the record-keeping requirements of Self service store activities?
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50. How are consistent Self service store definitions important?
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51. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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52. Have the customer needs been translated into specific, measurable requirements? How?
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53. How do you manage unclear Self service store requirements?
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54. How will variation in the actual durations of each activity be dealt with to ensure that the expected Self service store results are met?
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55. How do you keep key subject matter experts in the loop?
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56. What sources do you use to gather information for a Self service store study?
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57. What baselines are required to be defined and managed?
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58. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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59. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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60. Scope of sensitive information?
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61. What is the worst case scenario?
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62. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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63. What knowledge or experience is required?
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64. Is it clearly defined in and to your organization what you do?
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65. What Self service store requirements should be gathered?
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66. Is there a clear Self service store case definition?
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67. How do you manage changes in Self