Human Services Center A Complete Guide - 2020 Edition. Gerardus Blokdyk
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126. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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127. How can the value of Human Services Center be defined?
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128. The political context: who holds power?
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129. Does the scope remain the same?
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130. Are all requirements met?
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131. How will the Human Services Center team and the group measure complete success of Human Services Center?
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132. How do you manage scope?
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133. Who defines (or who defined) the rules and roles?
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134. How and when will the baselines be defined?
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135. Will a Human Services Center production readiness review be required?
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136. Are there different segments of customers?
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137. How do you keep key subject matter experts in the loop?
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138. When is/was the Human Services Center start date?
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139. What would be the goal or target for a Human Services Center’s improvement team?
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140. Is Human Services Center required?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Human Services Center Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How is progress measured?
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2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Human Services Center services/products?
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3. Has a cost center been established?
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4. Did you tackle the cause or the symptom?
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5. What are hidden Human Services Center quality costs?
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6. What does your operating model cost?
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7. What is an unallowable cost?
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8. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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9. How will costs be allocated?
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10. What methods are feasible and acceptable to estimate the impact of reforms?
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11. Which measures and indicators matter?
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12. What are the estimated costs of proposed changes?
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13. What causes extra work or rework?
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14. What causes mismanagement?
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15. What do you measure and why?
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16. Who should receive measurement reports?
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17. Are Human Services Center vulnerabilities categorized and prioritized?
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18. Do you effectively measure and reward individual and team performance?
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19. What potential environmental factors impact the Human Services Center effort?
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20. How long to keep data and how to manage retention costs?
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21. What are the Human Services Center investment costs?
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22. What users will be impacted?
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23. What drives O&M cost?
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24. Where is the cost?
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25. How will you measure success?
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26. How do you measure variability?
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27. What do people want to verify?
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28. Is the cost worth the Human Services Center effort ?
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29. When should you bother with diagrams?
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30. What are the types and number of measures to use?
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31. How do you measure efficient delivery of Human Services Center services?
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32. What is the Human Services Center business impact?
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33. Are you able to realize any cost savings?
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34. How is the value delivered by Human Services Center being measured?
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35. Does management have the right priorities among projects?
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36. What are your key Human Services Center organizational performance measures, including key short and longer-term financial measures?
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37. Was a business case (cost/benefit) developed?
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38. Are the units of measure consistent?
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39. What are the strategic priorities for this year?
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