Customer Information Control System A Complete Guide - 2020 Edition. Gerardus Blokdyk

Customer Information Control System A Complete Guide - 2020 Edition - Gerardus Blokdyk


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your score to the Customer Information Control System Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How do you gather Customer Information Control System requirements?

      <--- Score

      2. Are required metrics defined, what are they?

      <--- Score

      3. How do you gather requirements?

      <--- Score

      4. How can the value of Customer Information Control System be defined?

      <--- Score

      5. Will a Customer Information Control System production readiness review be required?

      <--- Score

      6. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

      <--- Score

      7. Is the scope of Customer Information Control System defined?

      <--- Score

      8. Has the direction changed at all during the course of Customer Information Control System? If so, when did it change and why?

      <--- Score

      9. Is the Customer Information Control System scope manageable?

      <--- Score

      10. What Customer Information Control System requirements should be gathered?

      <--- Score

      11. What are the Customer Information Control System use cases?

      <--- Score

      12. How do you catch Customer Information Control System definition inconsistencies?

      <--- Score

      13. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

      <--- Score

      14. What information do you gather?

      <--- Score

      15. Are there any constraints known that bear on the ability to perform Customer Information Control System work? How is the team addressing them?

      <--- Score

      16. Who are the Customer Information Control System improvement team members, including Management Leads and Coaches?

      <--- Score

      17. How did the Customer Information Control System manager receive input to the development of a Customer Information Control System improvement plan and the estimated completion dates/times of each activity?

      <--- Score

      18. What is out of scope?

      <--- Score

      19. Who is gathering information?

      <--- Score

      20. What is a worst-case scenario for losses?

      <--- Score

      21. What constraints exist that might impact the team?

      <--- Score

      22. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

      <--- Score

      23. Is there a clear Customer Information Control System case definition?

      <--- Score

      24. What is the definition of success?

      <--- Score

      25. How and when will the baselines be defined?

      <--- Score

      26. What was the context?

      <--- Score

      27. Has a high-level ‘as is’ process map been completed, verified and validated?

      <--- Score

      28. Is there a Customer Information Control System management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

      <--- Score

      29. Is special Customer Information Control System user knowledge required?

      <--- Score

      30. What would be the goal or target for a Customer Information Control System’s improvement team?

      <--- Score

      31. What system do you use for gathering Customer Information Control System information?

      <--- Score

      32. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

      <--- Score

      33. Is there a critical path to deliver Customer Information Control System results?

      <--- Score

      34. What information should you gather?

      <--- Score

      35. Has everyone on the team, including the team leaders, been properly trained?

      <--- Score

      36. Has/have the customer(s) been identified?

      <--- Score

      37. What are the record-keeping requirements of Customer Information Control System activities?

      <--- Score

      38. Do you all define Customer Information Control System in the same way?

      <--- Score

      39. How does the Customer Information Control System manager ensure against scope creep?

      <--- Score

      40. What is the scope of the Customer Information Control System work?

      <--- Score

      41. What is the worst case scenario?

      <--- Score

      42. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

      <--- Score

      43. If substitutes have been appointed, have they been briefed on the Customer Information Control System goals and received regular communications as to the progress to date?

      <--- Score

      44. How often are the team meetings?

      <--- Score

      45. What is the scope of Customer Information Control System?

      <--- Score

      46. How do you gather the stories?

      <--- Score

      47. What scope do you want your strategy to cover?

      <--- Score

      48. Have all of the relationships been defined properly?

      <--- Score

      49. What customer feedback methods were used to solicit their input?

      <---


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