The Worst World Disasters of All Time. Kevin Baker
249 passengers. The Pan-Am jumbo jet was carrying 378 passengers together with a crew of 16 of which only 60 people survived.
Emergency services struggled handling such a tragic accident where there were so many casualties, as the airport was engulfed in thick black smoke.
The Spanish authorities blamed the KLM captain for the accident. However, The Netherlands Department of Civil Aviation said that they could not be blamed for a misunderstanding between the air traffic controller and the KLM crew.
After limitations on the use of radio for a means of communication were recognised, which allowed for human error to creep in, standardised phraseology in ATC communication between flight controllers and pilots was given more importance. A concept called 'Crew Resource Management' was also introduced, which involved flight crew members being encouraged to speak out if they thought the captain was making a bad decision. Likewise, pilots are now instructed to listen to their flight crew and evaluate their comments, even if they are less experienced.
The worst accident in history prior to this was the 1974 Turkish Airlines crash - flight 981 which happened near Paris and claimed 346 lives. This crash was caused by a cargo hatch blowing off, which in turn caused decompression and severed cables that left the pilots with no way to control the plane. The latching of the hatch was done by a Moroccan baggage-handler who could read neither English nor Turkish.
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