ITIL® 4 Foundation Courseware - English. Van Haren Learning Solutions a.o.

ITIL® 4 Foundation Courseware - English

ITIL® 4 Foundation Courseware - English - Van Haren Learning Solutions a.o.

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      Write down the problem areas that you are still having difficulty with so that you can consolidate them yourself, or with your trainer. After you have had a look at these, then you should evaluate to see if you now have a better understanding of where you actually are on the learning curve.

       Troubleshooting

      Timetable

Day 1, Key concepts of service management
Part 1Introduction
Value creation, outcomes, costs and risks
Services and service relationships
The four dimensions
Lunch
Part 2The ITIL service value system
The activities of the service value chain
The nature and use of the guiding principles
Day 2, Selected ITIL practices and key terms
Part 1Service management practices
General practices
Technical practices
Theme Quality + Quality Review Technique
Exercise Quality Management Approach
Lunch
Part 2Set up exam
ITIL® Exam

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