Coaching for Daily Miracles. Raimon Samsó
You will know your ideal client because you enjoy the relationship and he does not decrease your energy levels.
If you love your clients, you will enjoy your profession. You'll be fine. If you feel uncomfortable with your clients, everything will go wrong. Professionals who enjoy their work feel good, improving and making the best of themselves because it is in their nature. They don’t see it as an obligation but as a necessity. Apply the Japanese technique of continuous improvement (kaizen).
If you enjoy your working relationships, you will feel good, things will go well, you help people, and you fill up your schedule.
You have to understand that you are your clients. I will repeat this just to be clear: you are your clients and your clients are you. It is a mutual reflection. Tell me who your friends are and I will tell you what kind of person you are. Professionally, that’s 100% true.
Imagine that you are an image consultant. But you’re scruffy, unkempt, dirty, messy and untidy. And then you’re going around proudly telling everyone you're an image consultant. Just imagine what a walking advertisement you make. You’re ruined, you are bad press, a curse. You can’t afford to advertise like that!
Who would you like to be identified with?
Do not work with people who do not understand, value, appreciate and apply what you have worked on together. To whom would you refer a client who is not ideal? Exactly, another client is not ideal when he drains you of your energy. When all clients are "not ideal" business will close.
Proceed to identify with whom you want to work; it will be useful to start with them because they define for you who you do NOT want to work with. Identify behaviours and attitudes, in addition to those features that you’re not interested in working on. Make a list. Stop reading this book. Do it now before you forget. It's as easy as making a shopping list of things you don’t want to buy.
Got it? Now put it in reverse and list the characteristics of the ideal client you want to work with. You need to work with a niche clientele whom you have defined as strategic clients. Stay away from clients who don’t fit into that niche. Businesses that try to win clients worldwide just end up closing their doors.
I remember my bank training in the savings account department where I was office manager. As I opened a new office, I felt pressured to attract new clients which lowered the bar, leading me to accept clients with doubtful accounts.
Within a year, I had an office full of clients who gave me more problems than satisfaction. It took me more than two years to get rid of them and soothe the scares felt by the department of risk and debt recoveries. I learned my lesson from that moment: I sent the new non-ideal clients who came to my office to our competitors, and after that everything got better.
There is nothing wrong with non-ideal clients. They might be ideal for your colleagues, but not for you. Period. You can make exceptions, as in everything in life, but make few, very few exceptions. Try not to walk away from your ideal client base or your clients will keep you away from your dream project. When that happens, you will no longer enjoy your work and you'll start thinking about quitting. And leaving is just a matter of time.
Choose clients who inspire and energise you. The rewards are amazing. Take that leap of faith, give up what does not excite you, and make space for those that give you energy. I can almost hear what you’re saying: "As things stand, and with the competition to consider, I cannot afford to choose, I take it out ...." I tell you that this strategy has taken numerous professionals down. There’s bread today but tomorrow, there will be hunger. Trust me on this.
Obviously, you can gradually raise your bar but do not start with a level lower than what you consider acceptable, or else you’re going to pay for it later.
Your first task is to define your ideal client:
• Who is he and what’s he like?
• What are you looking for?
• What problems or challenges do you face?
• What solutions are needed?
• Where is he and when will he come?
• Where can you get information?
When you clarify those questions, you can make a "sketch" of their qualities and characteristics. Imagine their appearance as well. Once you clarify the prototype of your ideal client, this is your second task, and the crux of the question: 'Why should he hire you? This is the million dollar question. Be clear and honest with your answer so that it becomes easier to get a stream of ideal clients to your office.
Reasons why a potential client would choose you.
Reason 1 ________________________________
Reason 2 ________________________________
Reason 3 ________________________________
Did you write the reasons? Now elaborate (including the unthinkable) on the reasons that will support your professional success.
Let's go!
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