Монополия на клиента. Николай Шевыров

Монополия на клиента

посылают, 20 % соглашаются на встречу, а 60 % говорят «перезвоните через месяцок». Когда тебя накроет волной этих повторных звонков?

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Эмоциональный интеллект (EQ) – способность сознавать свои и чужие чувства, управлять эмоциями, создавать мотивацию. Подробнее стоит почитать книги Дэниела Гоулмана, например «Эмоциональный интеллект в бизнесе».

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Я когда-то придумал для себя простое правило – не брать на работу человека, если не понимаю его мотивы. Мне же им управлять – мотивировать, манипулировать, эксплуатировать.

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