Health Services A Complete Guide - 2020 Edition. Gerardus Blokdyk
did it change and why?
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14. Has/have the customer(s) been identified?
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15. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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16. What defines best in class?
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17. What are the rough order estimates on cost savings/opportunities that Health services brings?
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18. Are there different segments of customers?
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19. Are customers identified and high impact areas defined?
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20. Who is gathering information?
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21. When is/was the Health services start date?
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22. Will a Health services production readiness review be required?
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23. Is Health services currently on schedule according to the plan?
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24. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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25. Who approved the Health services scope?
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26. When are meeting minutes sent out? Who is on the distribution list?
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27. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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28. How would you define the culture at your organization, how susceptible is it to Health services changes?
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29. How does the Health services manager ensure against scope creep?
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30. Has your scope been defined?
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31. What information do you gather?
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32. Will team members regularly document their Health services work?
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33. Is special Health services user knowledge required?
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34. Is Health services linked to key stakeholder goals and objectives?
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35. Is a fully trained team formed, supported, and committed to work on the Health services improvements?
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36. The political context: who holds power?
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37. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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38. Is Health services required?
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39. What are (control) requirements for Health services Information?
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40. How and when will the baselines be defined?
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41. Has a team charter been developed and communicated?
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42. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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43. Are different versions of process maps needed to account for the different types of inputs?
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44. What are the Health services use cases?
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45. Has a project plan, Gantt chart, or similar been developed/completed?
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46. How do you gather Health services requirements?
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47. What is in scope?
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48. What is the context?
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49. Are roles and responsibilities formally defined?
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50. What baselines are required to be defined and managed?
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51. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health services results are met?
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52. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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53. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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54. Scope of sensitive information?
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55. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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56. What Health services requirements should be gathered?
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57. How will the Health services team and the group measure complete success of Health services?
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58. How do you keep key subject matter experts in the loop?
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59. Are task requirements clearly defined?
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60. How do you hand over Health services context?
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61. Is scope creep really all bad news?
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62. Are there external requirements that must be achieved?
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63. What would be the goal or target for a Health services’s improvement team?
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64. Are mental health services a requirement for return to duty?
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65. Do you all define Health services in the same way?
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66. Has the Health services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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67. Have all of the relationships been defined properly?
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68. Is the team equipped with available and reliable resources?