Health Services A Complete Guide - 2020 Edition. Gerardus Blokdyk
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69. Is there a Health services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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70. How do you build the right business case?
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71. How do you manage unclear Health services requirements?
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72. Why are you doing Health services and what is the scope?
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73. What sort of initial information to gather?
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74. How can the value of Health services be defined?
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75. Is the Health services scope manageable?
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76. Is the Health services scope complete and appropriately sized?
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77. Are improvement team members fully trained on Health services?
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78. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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79. How are consistent Health services definitions important?
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80. Is there a critical path to deliver Health services results?
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81. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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82. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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83. How do you think the partners involved in Health services would have defined success?
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84. What scope to assess?
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85. What key stakeholder process output measure(s) does Health services leverage and how?
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86. What is a worst-case scenario for losses?
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87. What are the compelling stakeholder reasons for embarking on Health services?
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88. What critical content must be communicated – who, what, when, where, and how?
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89. Who are the Health services improvement team members, including Management Leads and Coaches?
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90. What constraints exist that might impact the team?
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91. If substitutes have been appointed, have they been briefed on the Health services goals and received regular communications as to the progress to date?
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92. What intelligence can you gather?
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93. How often are the team meetings?
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94. Where can you gather more information?
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95. Has everyone on the team, including the team leaders, been properly trained?
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96. How was the ‘as is’ process map developed, reviewed, verified and validated?
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97. How did the Health services manager receive input to the development of a Health services improvement plan and the estimated completion dates/times of each activity?
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98. Are stakeholder processes mapped?
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99. What is in the scope and what is not in scope?
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100. Has a Health services requirement not been met?
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101. Is there a clear Health services case definition?
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102. What knowledge or experience is required?
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103. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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104. Have all basic functions of Health services been defined?
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105. When is the estimated completion date?
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106. Has a high-level ‘as is’ process map been completed, verified and validated?
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107. Are customer(s) identified and segmented according to their different needs and requirements?
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108. What is the worst case scenario?
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109. How have you defined all Health services requirements first?
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110. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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111. What are the tasks and definitions?
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112. What customer feedback methods were used to solicit their input?
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113. What was the context?
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114. Have specific policy objectives been defined?
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115. Is the team sponsored by a champion or stakeholder leader?
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116. What are the dynamics of the communication plan?
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117. Have the customer needs been translated into specific, measurable requirements? How?
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118. Do you have a Health services success story or case study ready to tell and share?
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119. Are there any constraints known that bear on the ability to perform Health services work? How is the team addressing them?
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120. How is the team tracking and documenting its work?
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121. What gets examined?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health services Index at the beginning of the Self-Assessment.