Customer Experience Management Integration A Complete Guide - 2020 Edition. Gerardus Blokdyk
Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
2. What knowledge or experience is required?
<--- Score
3. What is out of scope?
<--- Score
4. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
5. Is there a Customer experience management integration management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
6. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
7. Have specific policy objectives been defined?
<--- Score
8. What are the core elements of the Customer experience management integration business case?
<--- Score
9. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
10. Who approved the Customer experience management integration scope?
<--- Score
11. Are the Customer experience management integration requirements testable?
<--- Score
12. Is it clearly defined in and to your organization what you do?
<--- Score
13. Has a team charter been developed and communicated?
<--- Score
14. How do you manage scope?
<--- Score
15. Will a Customer experience management integration production readiness review be required?
<--- Score
16. How do you hand over Customer experience management integration context?
<--- Score
17. Are required metrics defined, what are they?
<--- Score
18. What are the Customer experience management integration tasks and definitions?
<--- Score
19. If substitutes have been appointed, have they been briefed on the Customer experience management integration goals and received regular communications as to the progress to date?
<--- Score
20. Does the scope remain the same?
<--- Score
21. Are there any constraints known that bear on the ability to perform Customer experience management integration work? How is the team addressing them?
<--- Score
22. Are there different segments of customers?
<--- Score
23. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
24. Does the team have regular meetings?
<--- Score
25. How will the Customer experience management integration team and the group measure complete success of Customer experience management integration?
<--- Score
26. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
27. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
28. What system do you use for gathering Customer experience management integration information?
<--- Score
29. What is the scope of Customer experience management integration?
<--- Score
30. What information do you gather?
<--- Score
31. What are the record-keeping requirements of Customer experience management integration activities?
<--- Score
32. What is the scope of the Customer experience management integration work?
<--- Score
33. What information should you gather?
<--- Score
34. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
35. What customer feedback methods were used to solicit their input?
<--- Score
36. Are resources adequate for the scope?
<--- Score
37. What key stakeholder process output measure(s) does Customer experience management integration leverage and how?
<--- Score
38. What sources do you use to gather information for a Customer experience management integration study?
<--- Score
39. How often are the team meetings?
<--- Score
40. Are task requirements clearly defined?
<--- Score
41. How would you define Customer experience management integration leadership?
<--- Score
42. Are accountability and ownership for Customer experience management integration clearly defined?
<--- Score
43. How do you catch Customer experience management integration definition inconsistencies?
<--- Score
44. Is the Customer experience management integration scope complete and appropriately sized?
<--- Score
45. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
46. Do you all define Customer experience management integration in the same way?
<--- Score
47. Is there any additional Customer experience management integration definition of success?
<--- Score
48. How do you manage unclear Customer experience management integration requirements?
<--- Score
49. What is in the scope and what is not in scope?
<--- Score
50.