Customer Experience Management Integration A Complete Guide - 2020 Edition. Gerardus Blokdyk
What is a worst-case scenario for losses?
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51. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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52. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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53. What happens if Customer experience management integration’s scope changes?
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54. How have you defined all Customer experience management integration requirements first?
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55. Are audit criteria, scope, frequency and methods defined?
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56. What is the context?
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57. How can the value of Customer experience management integration be defined?
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58. What intelligence can you gather?
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59. Is Customer experience management integration required?
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60. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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61. What are the requirements for audit information?
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62. Is Customer experience management integration currently on schedule according to the plan?
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63. What is in scope?
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64. Are all requirements met?
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65. When are meeting minutes sent out? Who is on the distribution list?
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66. What are the rough order estimates on cost savings/opportunities that Customer experience management integration brings?
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67. How would you define the culture at your organization, how susceptible is it to Customer experience management integration changes?
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68. What are the dynamics of the communication plan?
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69. Do you have organizational privacy requirements?
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70. Is the team equipped with available and reliable resources?
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71. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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72. What Customer experience management integration services do you require?
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73. What is the scope?
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74. How do you gather the stories?
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75. How was the ‘as is’ process map developed, reviewed, verified and validated?
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76. What Customer experience management integration requirements should be gathered?
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77. How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer experience management integration results are met?
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78. What is out-of-scope initially?
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79. How is the team tracking and documenting its work?
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80. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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81. Who is gathering information?
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82. What is the definition of success?
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83. What are the tasks and definitions?
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84. Is there a critical path to deliver Customer experience management integration results?
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85. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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86. Where can you gather more information?
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87. What scope to assess?
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88. What are the compelling stakeholder reasons for embarking on Customer experience management integration?
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89. Who are the Customer experience management integration improvement team members, including Management Leads and Coaches?
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90. Are the Customer experience management integration requirements complete?
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91. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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92. Will team members regularly document their Customer experience management integration work?
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93. When is/was the Customer experience management integration start date?
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94. Is there a clear Customer experience management integration case definition?
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95. How do you manage changes in Customer experience management integration requirements?
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96. Is Customer experience management integration linked to key stakeholder goals and objectives?
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97. How did the Customer experience management integration manager receive input to the development of a Customer experience management integration improvement plan and the estimated completion dates/times of each activity?
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98. When is the estimated completion date?
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99. Scope of sensitive information?
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100. What would be the goal or target for a Customer experience management integration’s improvement team?
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101. What constraints exist that might impact the team?
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102. How do you think the partners involved in Customer experience management integration would have defined success?
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103. Is the Customer experience management integration