Customer Service Assurance A Complete Guide - 2020 Edition. Gerardus Blokdyk
and meaningful?
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96. What potential environmental factors impact the Customer Service Assurance effort?
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97. What is the root cause(s) of the problem?
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98. Will Customer Service Assurance have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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99. Where can you go to verify the info?
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100. How do you verify your resources?
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101. What are the costs?
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102. Which measures and indicators matter?
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103. What are the Customer Service Assurance investment costs?
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104. How to cause the change?
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105. Have design-to-cost goals been established?
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106. Why do the measurements/indicators matter?
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107. Is the cost worth the Customer Service Assurance effort ?
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108. What is the total cost related to deploying Customer Service Assurance, including any consulting or professional services?
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109. Are Customer Service Assurance vulnerabilities categorized and prioritized?
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110. When a disaster occurs, who gets priority?
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111. How do you verify performance?
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112. How is progress measured?
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113. How do you verify the authenticity of the data and information used?
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114. Which costs should be taken into account?
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115. What would be a real cause for concern?
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116. How can you reduce costs?
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117. How will you measure success?
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118. Is the solution cost-effective?
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119. What harm might be caused?
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120. Are missed Customer Service Assurance opportunities costing your organization money?
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121. Where is it measured?
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122. What is the cause of any Customer Service Assurance gaps?
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123. What tests verify requirements?
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124. Does a Customer Service Assurance quantification method exist?
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125. What are the current costs of the Customer Service Assurance process?
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126. Have you included everything in your Customer Service Assurance cost models?
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127. What could cause delays in the schedule?
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128. How are costs allocated?
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129. What happens if cost savings do not materialize?
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