Self Service Software A Complete Guide - 2020 Edition. Gerardus Blokdyk

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Self Service Software

      Scorecard Example12

      Self Service Software

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Self Service Software and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Self Service Software128

      1.1 Project Charter: Self Service Software130

      1.2 Stakeholder Register: Self Service Software132

      1.3 Stakeholder Analysis Matrix: Self Service Software133

      2.0 Planning Process Group: Self Service Software135

      2.1 Project Management Plan: Self Service Software138

      2.2 Scope Management Plan: Self Service Software140

      2.3 Requirements Management Plan: Self Service Software142

      2.4 Requirements Documentation: Self Service Software144

      2.5 Requirements Traceability Matrix: Self Service Software146

      2.6 Project Scope Statement: Self Service Software148

      2.7 Assumption and Constraint Log: Self Service Software150

      2.8 Work Breakdown Structure: Self Service Software153

      2.9 WBS Dictionary: Self Service Software155

      2.10 Schedule Management Plan: Self Service Software157

      2.11 Activity List: Self Service Software159

      2.12 Activity Attributes: Self Service Software161

      2.13 Milestone List: Self Service Software163

      2.14 Network Diagram: Self Service Software165

      2.15 Activity Resource Requirements: Self Service Software167

      2.16 Resource Breakdown Structure: Self Service Software168

      2.17 Activity Duration Estimates: Self Service Software170

      2.18 Duration Estimating Worksheet: Self Service Software172

      2.19 Project Schedule: Self Service Software174

      2.20 Cost Management Plan: Self Service Software176

      2.21 Activity Cost Estimates: Self Service Software178

      2.22 Cost Estimating Worksheet: Self Service Software180

      2.23 Cost Baseline: Self Service Software182

      2.24 Quality Management Plan: Self Service Software184

      2.25 Quality Metrics: Self Service Software186

      2.26 Process Improvement Plan: Self Service Software188

      2.27 Responsibility Assignment Matrix: Self Service Software190

      2.28 Roles and Responsibilities: Self Service Software192

      2.29 Human Resource Management Plan: Self Service Software194

      2.30 Communications Management Plan: Self Service Software196

      2.31 Risk Management Plan: Self Service Software198

      2.32 Risk Register: Self Service Software200

      2.33 Probability and Impact Assessment: Self Service Software202

      2.34 Probability and Impact Matrix: Self Service Software204

      2.35 Risk Data Sheet: Self Service Software206

      2.36 Procurement Management Plan: Self Service Software208

      2.37 Source Selection Criteria: Self Service Software210

      2.38 Stakeholder Management Plan: Self Service Software212

      2.39 Change Management Plan: Self Service Software214

      3.0 Executing Process Group: Self Service Software216

      3.1 Team Member Status Report: Self Service Software218

      3.2 Change Request: Self Service Software220

      3.3 Change Log: Self Service Software222

      3.4 Decision Log: Self Service Software224

      3.5 Quality Audit: Self Service Software226

      3.6 Team Directory: Self Service Software229

      3.7 Team Operating Agreement: Self Service Software231

      3.8 Team Performance Assessment: Self Service Software233

      3.9 Team Member Performance Assessment: Self Service Software236

      3.10 Issue Log: Self Service Software238

      4.0 Monitoring and Controlling Process Group: Self Service Software240

      4.1 Project Performance Report: Self Service Software242

      4.2 Variance Analysis: Self Service Software244

      4.3 Earned Value Status: Self Service Software246

      4.4 Risk Audit: Self Service Software248

      4.5 Contractor Status Report: Self Service Software250

      4.6 Formal Acceptance: Self Service Software252

      5.0 Closing Process Group: Self Service Software254

      5.1 Procurement Audit: Self Service Software256

      5.2 Contract Close-Out: Self Service Software258

      5.3 Project or Phase Close-Out: Self Service Software260

      5.4 Lessons Learned: Self Service Software262

      Index264

      CRITERION #1: RECOGNIZE