Self Service Software A Complete Guide - 2020 Edition. Gerardus Blokdyk
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10. How do you manage scope?
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11. What are the dynamics of the communication plan?
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12. What information do you gather?
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13. Why are you doing Self service software and what is the scope?
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14. What are the rough order estimates on cost savings/opportunities that Self service software brings?
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15. Are accountability and ownership for Self service software clearly defined?
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16. Are different versions of process maps needed to account for the different types of inputs?
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17. Have all of the relationships been defined properly?
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18. When are meeting minutes sent out? Who is on the distribution list?
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19. Are the Self service software requirements complete?
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20. How often are the team meetings?
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21. What is the scope of the Self service software work?
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22. In what way can you redefine the criteria of choice clients have in your category in your favor?
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23. What is out of scope?
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24. Has a Self service software requirement not been met?
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25. Is there any additional Self service software definition of success?
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26. What is in scope?
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27. How will variation in the actual durations of each activity be dealt with to ensure that the expected Self service software results are met?
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28. If substitutes have been appointed, have they been briefed on the Self service software goals and received regular communications as to the progress to date?
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29. What Self service software services do you require?
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30. Are task requirements clearly defined?
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31. What is a worst-case scenario for losses?
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32. What happens if Self service software’s scope changes?
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33. How do you manage changes in Self service software requirements?
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34. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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35. Do you have a Self service software success story or case study ready to tell and share?
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36. What are the Self service software use cases?
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37. Is the Self service software scope complete and appropriately sized?
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38. How have you defined all Self service software requirements first?
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39. Has a high-level ‘as is’ process map been completed, verified and validated?
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40. Who are the Self service software improvement team members, including Management Leads and Coaches?
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41. How was the ‘as is’ process map developed, reviewed, verified and validated?
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42. Are roles and responsibilities formally defined?
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43. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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44. What is the worst case scenario?
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45. Is there a Self service software management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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46. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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47. What sort of initial information to gather?
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48. Are the Self service software requirements testable?
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49. What is the scope of the Self service software effort?
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50. Are resources adequate for the scope?
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51. What is in the scope and what is not in scope?
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52. Is Self service software currently on schedule according to the plan?
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53. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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54. What constraints exist that might impact the team?
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55. What scope to assess?
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56. Is scope creep really all bad news?
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57. Are approval levels defined for contracts and supplements to contracts?
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58. Has everyone on the team, including the team leaders, been properly trained?
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59. What is the definition of success?
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60. Are required metrics defined, what are they?
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61. Has a team charter been developed and communicated?
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62. Have specific policy objectives been defined?
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63. Have the customer needs been translated into specific, measurable requirements? How?
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64. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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65.