IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      IT As A Service

      Scorecard Example12

      IT As A Service

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:101

      IT As A Service and Managing Projects, Criteria for Project Managers:125

      1.0 Initiating Process Group: IT As A Service126

      1.1 Project Charter: IT As A Service128

      1.2 Stakeholder Register: IT As A Service130

      1.3 Stakeholder Analysis Matrix: IT As A Service131

      2.0 Planning Process Group: IT As A Service133

      2.1 Project Management Plan: IT As A Service135

      2.2 Scope Management Plan: IT As A Service137

      2.3 Requirements Management Plan: IT As A Service139

      2.4 Requirements Documentation: IT As A Service141

      2.5 Requirements Traceability Matrix: IT As A Service143

      2.6 Project Scope Statement: IT As A Service145

      2.7 Assumption and Constraint Log: IT As A Service147

      2.8 Work Breakdown Structure: IT As A Service149

      2.9 WBS Dictionary: IT As A Service151

      2.10 Schedule Management Plan: IT As A Service154

      2.11 Activity List: IT As A Service156

      2.12 Activity Attributes: IT As A Service158

      2.13 Milestone List: IT As A Service160

      2.14 Network Diagram: IT As A Service162

      2.15 Activity Resource Requirements: IT As A Service164

      2.16 Resource Breakdown Structure: IT As A Service166

      2.17 Activity Duration Estimates: IT As A Service168

      2.18 Duration Estimating Worksheet: IT As A Service170

      2.19 Project Schedule: IT As A Service172

      2.20 Cost Management Plan: IT As A Service174

      2.21 Activity Cost Estimates: IT As A Service176

      2.22 Cost Estimating Worksheet: IT As A Service178

      2.23 Cost Baseline: IT As A Service180

      2.24 Quality Management Plan: IT As A Service182

      2.25 Quality Metrics: IT As A Service184

      2.26 Process Improvement Plan: IT As A Service186

      2.27 Responsibility Assignment Matrix: IT As A Service188

      2.28 Roles and Responsibilities: IT As A Service190

      2.29 Human Resource Management Plan: IT As A Service192

      2.30 Communications Management Plan: IT As A Service194

      2.31 Risk Management Plan: IT As A Service196

      2.32 Risk Register: IT As A Service198

      2.33 Probability and Impact Assessment: IT As A Service200

      2.34 Probability and Impact Matrix: IT As A Service202

      2.35 Risk Data Sheet: IT As A Service204

      2.36 Procurement Management Plan: IT As A Service206

      2.37 Source Selection Criteria: IT As A Service208

      2.38 Stakeholder Management Plan: IT As A Service210

      2.39 Change Management Plan: IT As A Service212

      3.0 Executing Process Group: IT As A Service214

      3.1 Team Member Status Report: IT As A Service216

      3.2 Change Request: IT As A Service218

      3.3 Change Log: IT As A Service220

      3.4 Decision Log: IT As A Service222

      3.5 Quality Audit: IT As A Service224

      3.6 Team Directory: IT As A Service226

      3.7 Team Operating Agreement: IT As A Service228

      3.8 Team Performance Assessment: IT As A Service230

      3.9 Team Member Performance Assessment: IT As A Service233

      3.10 Issue Log: IT As A Service235

      4.0 Monitoring and Controlling Process Group: IT As A Service237

      4.1 Project Performance Report: IT As A Service239

      4.2 Variance Analysis: IT As A Service241

      4.3 Earned Value Status: IT As A Service243

      4.4 Risk Audit: IT As A Service245

      4.5 Contractor Status Report: IT As A Service247

      4.6 Formal Acceptance: IT As A Service249

      5.0 Closing Process Group: IT As A Service251

      5.1 Procurement Audit: IT As A Service253

      5.2 Contract Close-Out: IT As A Service255

      5.3 Project or Phase Close-Out: IT As A Service257

      5.4 Lessons Learned: IT As A Service259

      Index261

      CRITERION #1: RECOGNIZE