IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk
Are controls defined to recognize and contain problems?
<--- Score
64. For your IT-as-a-Service project, identify and describe the business environment, is there more than one layer to the business environment?
<--- Score
65. How are you going to measure success?
<--- Score
66. Who are your key stakeholders who need to sign off?
<--- Score
67. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
<--- Score
68. Whom do you really need or want to serve?
<--- Score
69. What needs to be done?
<--- Score
70. What do you need to start doing?
<--- Score
71. How do you assess your IT-as-a-Service workforce capability and capacity needs, including skills, competencies, and staffing levels?
<--- Score
72. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
73. Are there regulatory / compliance issues?
<--- Score
74. Which information does the IT-as-a-Service business case need to include?
<--- Score
75. What is the extent or complexity of the IT-as-a-Service problem?
<--- Score
76. Think about the people you identified for your IT-as-a-Service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
<--- Score
77. Is it needed?
<--- Score
78. Are there any specific expectations or concerns about the IT-as-a-Service team, IT-as-a-Service itself?
<--- Score
79. What is the recognized need?
<--- Score
80. What are your needs in relation to IT-as-a-Service skills, labor, equipment, and markets?
<--- Score
81. Are employees recognized for desired behaviors?
<--- Score
82. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
<--- Score
83. How are training requirements identified?
<--- Score
84. How are the IT-as-a-Service’s objectives aligned to the group’s overall stakeholder strategy?
<--- Score
85. What prevents you from making the changes you know will make you a more effective IT-as-a-Service leader?
<--- Score
86. What are the minority interests and what amount of minority interests can be recognized?
<--- Score
87. How can auditing be a preventative security measure?
<--- Score
88. Who needs to know about IT-as-a-Service?
<--- Score
89. Who else hopes to benefit from it?
<--- Score
90. Who needs budgets?
<--- Score
91. Are there recognized IT-as-a-Service problems?
<--- Score
92. What else needs to be measured?
<--- Score
93. Do you need to avoid or amend any IT-as-a-Service activities?
<--- Score
94. Will a response program recognize when a crisis occurs and provide some level of response?
<--- Score
95. What are the timeframes required to resolve each of the issues/problems?
<--- Score
96. What training and capacity building actions are needed to implement proposed reforms?
<--- Score
97. To what extent would your organization benefit from being recognized as a award recipient?
<--- Score
98. Would you recognize a threat from the inside?
<--- Score
99. Will new equipment/products be required to facilitate IT-as-a-Service delivery, for example is new software needed?
<--- Score
100. Will IT-as-a-Service deliverables need to be tested and, if so, by whom?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
2. When is/was the IT-as-a-Service start date?
<--- Score
3. How have you defined all IT-as-a-Service requirements first?
<--- Score
4. What is a worst-case scenario for losses?
<--- Score
5. Is it clearly defined in and to your organization what you do?
<--- Score
6. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
7. How do you think the partners involved in IT-as-a-Service would have defined success?
<--- Score
8. What customer feedback methods were used to solicit their input?
<--- Score
9. Will a IT-as-a-Service production readiness review be required?
<--- Score
10. What is the definition of IT-as-a-Service excellence?
<--- Score
11. Are there any constraints known that bear on the ability to perform IT-as-a-Service work? How is the