Healthcare Services A Complete Guide - 2020 Edition. Gerardus Blokdyk
must be communicated – who, what, when, where, and how?
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10. The political context: who holds power?
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11. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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12. What Healthcare services services do you require?
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13. What sort of initial information to gather?
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14. What Healthcare services requirements should be gathered?
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15. Does the team have regular meetings?
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16. How do you manage scope?
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17. How did the Healthcare services manager receive input to the development of a Healthcare services improvement plan and the estimated completion dates/times of each activity?
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18. How do you hand over Healthcare services context?
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19. How have you defined all Healthcare services requirements first?
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20. Who is gathering Healthcare services information?
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21. How do you manage unclear Healthcare services requirements?
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22. What is the worst case scenario?
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23. What are the rough order estimates on cost savings/opportunities that Healthcare services brings?
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24. How will the Healthcare services team and the group measure complete success of Healthcare services?
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25. When are meeting minutes sent out? Who is on the distribution list?
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26. Is there a Healthcare services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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27. What are the record-keeping requirements of Healthcare services activities?
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28. What is the scope of the Healthcare services effort?
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29. What is the definition of success?
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30. What are the requirements for audit information?
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31. Is special Healthcare services user knowledge required?
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32. Are all requirements met?
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33. What key stakeholder process output measure(s) does Healthcare services leverage and how?
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34. Is Healthcare services required?
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35. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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36. Are different versions of process maps needed to account for the different types of inputs?
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37. What is in the scope and what is not in scope?
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38. Do you all define Healthcare services in the same way?
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39. Has the Healthcare services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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40. Are the Healthcare services requirements testable?
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41. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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42. What constraints exist that might impact the team?
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43. When is the estimated completion date?
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44. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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45. What customer feedback methods were used to solicit their input?
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46. What scope do you want your strategy to cover?
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47. How do you gather requirements?
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48. What is the context?
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49. What are the tasks and definitions?
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50. Is the work to date meeting requirements?
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51. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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52. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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53. What information should you gather?
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54. What is out of scope?
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55. What scope to assess?
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56. What are the dynamics of the communication plan?
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57. How does the Healthcare services manager ensure against scope creep?
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58. What system do you use for gathering Healthcare services information?
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59. When is/was the Healthcare services start date?
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60. Why are you doing Healthcare services and what is the scope?
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61. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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62. What is in scope?
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63. Is Healthcare services currently on schedule according to the plan?
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64. How would you define the culture at your organization, how susceptible is it to Healthcare services changes?
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