Voice Analysis A Complete Guide - 2020 Edition. Gerardus Blokdyk
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129. Who are the Voice analysis improvement team members, including Management Leads and Coaches?
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130. What was the context?
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131. When is/was the Voice analysis start date?
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132. What system do you use for gathering Voice analysis information?
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133. Does the team have regular meetings?
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134. Where can you gather more information?
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135. Are approval levels defined for contracts and supplements to contracts?
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136. Has a high-level ‘as is’ process map been completed, verified and validated?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Voice analysis Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Why do you expend time and effort to implement measurement, for whom?
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2. How do you measure efficient delivery of Voice analysis services?
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3. What are the costs of reform?
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4. What are the costs and benefits?
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5. Do you verify that corrective actions were taken?
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6. How can you measure the performance?
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7. What are the types and number of measures to use?
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8. At what cost?
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9. How do you verify and develop ideas and innovations?
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10. How will you measure your Voice analysis effectiveness?
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11. Are the measurements objective?
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12. What is the Voice analysis business impact?
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13. What disadvantage does this cause for the user?
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14. Does management have the right priorities among projects?
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15. What can be used to verify compliance?
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16. How long to keep data and how to manage retention costs?
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17. What are the current costs of the Voice analysis process?
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18. What tests verify requirements?
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19. How will success or failure be measured?
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20. What causes innovation to fail or succeed in your organization?
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21. Are indirect costs charged to the Voice analysis program?
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22. What harm might be caused?
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23. What are the Voice analysis key cost drivers?
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24. How will your organization measure success?
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25. What are your key Voice analysis organizational performance measures, including key short and longer-term financial measures?
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26. Do the benefits outweigh the costs?
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27. How is progress measured?
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28. What is the total cost related to deploying Voice analysis, including any consulting or professional services?
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29. How is the value delivered by Voice analysis being measured?
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30. Are missed Voice analysis opportunities costing your organization money?
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31. Among the Voice analysis product and service cost to be estimated, which is considered hardest to estimate?
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32. Will Voice analysis have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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33. What does your operating model cost?
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34. Was a business case (cost/benefit) developed?
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35. What could cause delays in the schedule?
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36. What is an unallowable cost?
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37. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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38. What could cause you to change course?
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39. How will costs be allocated?
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40. Did you tackle the cause or the symptom?
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41. What evidence is there and what is measured?
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42. How do you verify and validate the Voice analysis data?
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43. How are costs allocated?
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44. Who should receive measurement reports?
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45. What details are required of the Voice analysis cost structure?
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46. How will you measure success?
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