Enterprise Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
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2. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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3. What was the context?
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4. Is Enterprise service management required?
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5. What Enterprise service management requirements should be gathered?
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6. What sources do you use to gather information for a Enterprise service management study?
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7. Are required metrics defined, what are they?
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8. Are accountability and ownership for Enterprise service management clearly defined?
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9. What happens if Enterprise service management’s scope changes?
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10. Are there any constraints known that bear on the ability to perform Enterprise service management work? How is the team addressing them?
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11. What are the compelling stakeholder reasons for embarking on Enterprise service management?
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12. What scope do you want your strategy to cover?
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13. How do you gather the stories?
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14. Does the team have regular meetings?
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15. Scope of sensitive information?
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16. Has a high-level ‘as is’ process map been completed, verified and validated?
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17. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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18. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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19. Is Enterprise service management currently on schedule according to the plan?
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20. How do you gather requirements?
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21. What sort of initial information to gather?
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22. When is/was the Enterprise service management start date?
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23. Is the Enterprise service management scope complete and appropriately sized?
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24. What scope to assess?
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25. Are resources adequate for the scope?
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26. What is in the scope and what is not in scope?
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27. How do you gather Enterprise service management requirements?
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28. How have you defined all Enterprise service management requirements first?
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29. Are customer(s) identified and segmented according to their different needs and requirements?
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30. Are different versions of process maps needed to account for the different types of inputs?
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31. What is the scope of the Enterprise service management work?
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32. Has a team charter been developed and communicated?
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33. What is the scope of the Enterprise service management effort?
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34. What system do you use for gathering Enterprise service management information?
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35. Has the direction changed at all during the course of Enterprise service management? If so, when did it change and why?
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36. Has a Enterprise service management requirement not been met?
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37. What critical content must be communicated – who, what, when, where, and how?
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38. What are the record-keeping requirements of Enterprise service management activities?
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39. What is the definition of Enterprise service management excellence?
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40. When is the estimated completion date?
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41. How do you catch Enterprise service management definition inconsistencies?
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42. Do you have organizational privacy requirements?
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43. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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44. Who approved the Enterprise service management scope?
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45. Has the Enterprise service management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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46. What are the Enterprise service management tasks and definitions?
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47. Who defines (or who defined) the rules and roles?
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48. In what way can you redefine the criteria of choice clients have in your category in your favor?
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49. Who are the Enterprise service management improvement team members, including Management Leads and Coaches?
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50. Are roles and responsibilities formally defined?
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51. What customer feedback methods were used to solicit their input?
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52. Do you all define Enterprise service management in the same way?
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53. What are the dynamics of the communication plan?
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54. What information should you gather?
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55. Are audit criteria, scope, frequency and methods defined?
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56. Are the Enterprise service management requirements complete?
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