Enterprise Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
57. Has a project plan, Gantt chart, or similar been developed/completed?
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58. What are the rough order estimates on cost savings/opportunities that Enterprise service management brings?
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59. What is in scope?
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60. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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61. Has everyone on the team, including the team leaders, been properly trained?
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62. Is scope creep really all bad news?
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63. What is the scope of Enterprise service management?
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64. How do you manage scope?
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65. Are all requirements met?
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66. How and when will the baselines be defined?
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67. How would you define Enterprise service management leadership?
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68. Does the scope remain the same?
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69. How was the ‘as is’ process map developed, reviewed, verified and validated?
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70. How would you define the culture at your organization, how susceptible is it to Enterprise service management changes?
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71. Is special Enterprise service management user knowledge required?
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72. Has/have the customer(s) been identified?
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73. What is the context?
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74. Is the Enterprise service management scope manageable?
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75. How did the Enterprise service management manager receive input to the development of a Enterprise service management improvement plan and the estimated completion dates/times of each activity?
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76. What intelligence can you gather?
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77. Has your scope been defined?
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78. How is the team tracking and documenting its work?
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79. How can the value of Enterprise service management be defined?
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80. What are the Enterprise service management use cases?
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81. How do you build the right business case?
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82. What constraints exist that might impact the team?
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83. Is Enterprise service management linked to key stakeholder goals and objectives?
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84. Is there a critical path to deliver Enterprise service management results?
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85. Will a Enterprise service management production readiness review be required?
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86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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87. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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88. What knowledge or experience is required?
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89. How do you manage changes in Enterprise service management requirements?
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90. The political context: who holds power?
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91. Is the work to date meeting requirements?
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92. How will variation in the actual durations of each activity be dealt with to ensure that the expected Enterprise service management results are met?
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93. What is out of scope?
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94. Are approval levels defined for contracts and supplements to contracts?
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95. Have the customer needs been translated into specific, measurable requirements? How?
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96. Are task requirements clearly defined?
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97. How are consistent Enterprise service management definitions important?
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98. What are (control) requirements for Enterprise service management Information?
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99. How does the Enterprise service management manager ensure against scope creep?
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100. If substitutes have been appointed, have they been briefed on the Enterprise service management goals and received regular communications as to the progress to date?
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101. Have all basic functions of Enterprise service management been defined?
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102. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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103. How do you think the partners involved in Enterprise service management would have defined success?
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104. Are the Enterprise service management requirements testable?
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105. What would be the goal or target for a Enterprise service management’s improvement team?
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106. How will the Enterprise service management team and the group measure complete success of Enterprise service management?
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107. Is the scope of Enterprise service management defined?
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108. Do you have a Enterprise service management success story or case study ready to tell and share?
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109. What is the definition of success?
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110. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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111.