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is this documented?

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      75. Has a team charter been developed and communicated?

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      76. Is Human Capital Risk currently on schedule according to the plan?

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      77. When is the estimated completion date?

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      78. How does the Human Capital Risk manager ensure against scope creep?

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      79. What sort of initial information to gather?

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      80. What is the definition of Human Capital Risk excellence?

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      81. Is the Human Capital Risk scope complete and appropriately sized?

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      82. What sources do you use to gather information for a Human Capital Risk study?

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      83. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      84. How will variation in the actual durations of each activity be dealt with to ensure that the expected Human Capital Risk results are met?

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      85. Does the team have regular meetings?

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      86. The political context: who holds power?

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      87. Is the scope of Human Capital Risk defined?

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      88. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      89. How do you gather requirements?

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      90. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      91. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      92. How do you keep key subject matter experts in the loop?

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      93. What are the compelling stakeholder reasons for embarking on Human Capital Risk?

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      94. What customer feedback methods were used to solicit their input?

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      95. What intelligence can you gather?

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      96. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      97. When is/was the Human Capital Risk start date?

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      98. Is it clearly defined in and to your organization what you do?

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      99. What is the definition of success?

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      100. Is the Human Capital Risk scope manageable?

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      101. What was the context?

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      102. How is the team tracking and documenting its work?

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      103. Are roles and responsibilities formally defined?

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      104. Has everyone on the team, including the team leaders, been properly trained?

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      105. What are (control) requirements for Human Capital Risk Information?

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      106. Who is gathering Human Capital Risk information?

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      107. What key stakeholder process output measure(s) does Human Capital Risk leverage and how?

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      108. Is there a Human Capital Risk management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      109. Who defines (or who defined) the rules and roles?

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      110. Are there any constraints known that bear on the ability to perform Human Capital Risk work? How is the team addressing them?

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      111. What is the scope of the Human Capital Risk effort?

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      112. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      113. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      114. Have all of the relationships been defined properly?

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      115. Who are the Human Capital Risk improvement team members, including Management Leads and Coaches?

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      116. What is out of scope?

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      117. If substitutes have been appointed, have they been briefed on the Human Capital Risk goals and received regular communications as to the progress to date?

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      118. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      119. Has/have the customer(s) been identified?

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      120. Are required metrics defined, what are they?

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      121. Are task requirements clearly defined?

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      122. Are accountability and ownership for Human Capital Risk clearly defined?

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      123. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      124. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      125. Are customer(s) identified and segmented according to their different needs and requirements?

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      126. What are the Human Capital Risk tasks and definitions?

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      127. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant,


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