Resource Smoothing A Complete Guide - 2020 Edition. Gerardus Blokdyk
Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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14. In what way can you redefine the criteria of choice clients have in your category in your favor?
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15. What are the rough order estimates on cost savings/opportunities that Resource smoothing brings?
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16. Why are you doing Resource smoothing and what is the scope?
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17. How do you build the right business case?
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18. Scope of sensitive information?
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19. If substitutes have been appointed, have they been briefed on the Resource smoothing goals and received regular communications as to the progress to date?
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20. Has a team charter been developed and communicated?
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21. How do you manage changes in Resource smoothing requirements?
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22. What is the scope of the Resource smoothing work?
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23. Is there a clear Resource smoothing case definition?
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24. What system do you use for gathering Resource smoothing information?
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25. What critical content must be communicated – who, what, when, where, and how?
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26. How do you hand over Resource smoothing context?
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27. How would you define Resource smoothing leadership?
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28. What is out of scope?
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29. How would you define the culture at your organization, how susceptible is it to Resource smoothing changes?
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30. How have you defined all Resource smoothing requirements first?
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31. What is the scope of Resource smoothing?
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32. What are the Resource smoothing use cases?
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33. What is in scope?
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34. Have all basic functions of Resource smoothing been defined?
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35. Do you have organizational privacy requirements?
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36. What are the tasks and definitions?
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37. What Resource smoothing requirements should be gathered?
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38. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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39. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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40. Is the Resource smoothing scope manageable?
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41. What is the scope?
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42. How will the Resource smoothing team and the group measure complete success of Resource smoothing?
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43. What sort of initial information to gather?
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44. How often are the team meetings?
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45. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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46. Who are the Resource smoothing improvement team members, including Management Leads and Coaches?
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47. Who is gathering Resource smoothing information?
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48. Is there any additional Resource smoothing definition of success?
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49. Is Resource smoothing required?
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50. Are there different segments of customers?
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51. What intelligence can you gather?
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52. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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53. What key stakeholder process output measure(s) does Resource smoothing leverage and how?
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54. Is it clearly defined in and to your organization what you do?
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55. How do you manage unclear Resource smoothing requirements?
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56. Do you have a Resource smoothing success story or case study ready to tell and share?
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57. How do you keep key subject matter experts in the loop?
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58. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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59. How do you manage scope?
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60. What would be the goal or target for a Resource smoothing’s improvement team?
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61. Does the team have regular meetings?
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62. What are the core elements of the Resource smoothing business case?
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63. What gets examined?
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64. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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65. What is the scope of the Resource smoothing effort?
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66. Where can you gather more information?
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67. How do you gather Resource smoothing requirements?
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68. Has your scope been defined?
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69. Has a high-level ‘as