Обнимите своих клиентов. Практика выдающегося обслуживания. Джек Митчелл

Обнимите своих клиентов. Практика выдающегося обслуживания

русском языке нет точного эквивалента английскому слову hugger. Примерный перевод – «обниматель». Прим. ред.

5

Здесь и далее приведены российские размеры одежды. Прим. ред.

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

Скачать книгу