The Vineyard. Karen Aldous
the heavy glass door she was greeted by Lucie, the receptionist, and her manager Josephine.
‘Well speak of the devil,’ Josephine said, catching Lizzie by surprise.
‘Oh. Surely you have something more interesting to talk about?’ Lizzie responded, scooping thick chestnut hair back from her forehead.
‘I was just telling Lucie how you began just a few years ago, right here at this post when Madame Renauld owned the business.’
It was an opportunity Lizzie grabbed when expecting her child. With a natural interest in beauty and products and lots of knowledge from her mother’s experience in the beauty industry, she impressed Madame Renault almost immediately. Within just a few months of working full time at the salon, her former boss told her that her attitude and the increase in product sales was just what the business needed and that she had the vision for its future. And that she really wanted to retire. The business was available if they could agree a sum.
‘Yes, it’s been hard work but it fitted in with my plans perfectly,’ she confessed.
‘You have done amazingly. When my mother used to come here, it was quite old fashioned,’ Lucie commented. ‘You must be proud!’
Lizzie had never stopped to consider what she had achieved, being so preoccupied with the how. All she knew was she had been hungry to provide for her child and so with determination she set about what was necessary. Eventually, after some further negotiation on price and dragging her feet to bide time, she found the resources. With her own savings and a loan from Sophie, she and Madame Renauld concluded a deal. Lizzie had made regular business plans to increase profits so she could expand. She introduced more treatments, created more space, even if it meant knocking out cupboards. With her, Josephine created a good, reliable team and with it blossomed a reputation of the place to go. They had now become pretty well established.
‘Yes, I’m proud but it’s all down to the team we have,’ Lizzie said, picking up her post. ‘If you didn’t work so well together, we wouldn’t have gained the reputation we have.’
Lizzie appreciated she could not have done it without the dedication of Josephine, a forty two year old mother of a teenager, who had worked at the salon for ten years before Lizzie took over the business, just over three years ago, so she had all the qualities and experience. She could also depend on Josephine to gear up for the busy season: extra staff or good freelancers would be contracted in for the high-profile festivals of Cannes, and the Monaco Grand Prix. It was Cannes’ most intense season. Lizzie knew she’d met the high standards when celebrity agents as well as high-profile film and entertainment industry VIPs, men and women, called her salon.
She threw herself into her work on the preparations. The salon was, conveniently, just a short walk from her apartment, just off the Marche Gambet, on a street where cars and delivery vans slid periodically in and out of tight parking bays. The terrace of shops was typical of the commercial buildings built in the early 1900s. Beaute Dedans was distinguished by the luxuriant large tinted double-glazed frontage which suffused the salon in sunshine and diffused any traffic noise. Inside, air conditioning maintained an ambient air temperature.
Lucie handed her the daily rota which Josephine produced every morning. ‘Madame D’Aramitz said yesterday again, how impressed she was.’
‘Thank you. Oh, that’s very generous of her.’ Lizzie eased herself onto one of the two leather sofas occupying the space to one side of the main door and facing the glass-fronted counter. Josephine had already gone over the diary and rota so that all the treatments tied in with the rooms and their corresponding therapists. She checked down the rota and glanced up at as Betty, the cleaner, hurried in.
‘Yes, all done and in use,’ Betty confirmed, straightening her handbag. ‘See you tomorrow. I’m in an hour earlier so just leave a note if you need anything in particular done.’
‘Thank you Betty. Will do,’ Lizzie replied, watching the older lady step nimbly out the door.
Betty was a treasure. She not only cleaned the four treatment rooms, but also the hair washing room, which really needed more work as it was a kitchen speedily transformed but Betty kept it looking sprightly. Plus linen and product supplies were replenished after she dusted. This helped Lizzie enormously as Betty kept stock and recorded it meticulously, so figures for sales and what needed re-ordering from the suppliers were available when they called in.
The fresh, welcoming appearance of the reception was also a credit to Betty who tenaciously polished the silver-flecked, black granite floor and matching surfaces encasing reception. It was her pride and joy. Betty was often heard singing with gusto as she made sure no cobwebs or dust got missed. A few hours every morning may supplement her pension but she admitted she got huge enjoyment from cleaning and being among the warm friendly, staff.
Lizzie handed some paperwork over to Josephine. ‘When you’re free, could you come up to the office?’ she asked her.
Lizzie dropped into her chair in the office and had to admit to herself she was struggling. The last few days had really drained her and she couldn’t now think straight with all the issues she had fighting for attention in her head. Right now however, she had to forget Cal, her mother and Anton and think about finding some workable space. Coordinating treatment times was becoming difficult because of the time clients needed to recover, dress and re-apply make-up.
Josephine came up to the office prepared with her notepad and pen at the ready. ‘Lucie’s bringing up the coffee,’ she said, watching Lizzie gaze thoughtfully at the wall.
‘Oh, well done, just what I need right now.’ Lizzie licked her lips, ‘I know this will be a bit tight but we need to add some cubicles somewhere or at least some space for, let’s call it recovery.
‘Do you think clients would be happy to wander around in a robe, stripped of their make-up?’
‘No, but that’s why I need to set up a meeting with Jean-Luc – see if he can come up with some ideas tout de suite.’
‘He’s never going to get all that worked out and done in two weeks.’
‘Well if I don’t ask, I won’t know. I’ll ring him but meanwhile, see what you can come up with; however outrageous? I’ve been a bit distracted lately, I should have dealt with this sooner,’ Lizzie admitted.
‘You can never predict customer behaviour. But bookings for the festival season have increased.’ Josephine ran her pen over the forecast schedule.
Lizzie scratched her neck. ‘Yes, particularly in the salon. That’s a little odd. Maybe clients find it more relaxing in the treatment rooms than in their hotels or apartments.’
‘I would,’ Josephine confessed.
‘Anyway, let me know your thoughts as soon as you can and I’ll call Jean-Luc now.’
***
Obligingly, Jean-Luc was at the salon later that afternoon making notes and drawings with Lizzie. So it was agreed, and a three-day work schedule was put in place for the following week and Lizzie briefed the staff all about the changes.
After the hectic few weeks of festival madness, she made a point of inviting the staff out as a tribute to their hard work and dedication. She booked out the first floor of the local pizza restaurant Xavier La Pizzaiola to begin the evening. Everyone loved this venue for its novelty spectacle where the chef freshly prepared his pastry and toppings then cooked the pizzas in the large pizza oven at the front of the restaurant. He was fascinating to watch and the food was scrummy. After too much food and wine, they walked down to La Chunga for more drinks. It was on her return that Lizzie noticed a sign along the Rue Antibes. She took out her mobile phone straightaway and dialled her friend.
‘Sophie, sorry it’s so late but you must have a look at this.’
‘Lizzie, do you know it’s gone midnight and I am in bed?’
‘I know but I was so excited.’ Lizzie was high on adrenalin. ‘It’s a double-fronted shop on the Rue