Transforming Healthcare Analytics. Michael N. Lewis

About the Authors

      Michael Lewis is Senior Director of Enterprise Analytic at Cleveland Clinic. Michael graduated from Cleveland State University in 1987 with a Bachelor of Business Administration with a concentration in Quantitative Business Analysis. He went on to receive his Master of Business Administration from Baldwin-Wallace College in 1991. He also earned the Health Insurance Associate Designation from America's Health Insurance Plans.

      Michael was also a professor with Tiffin University where he taught graduate and undergraduate-level classes in Analytical Mathematics, Management Analysis and Research, Management Information Systems, and Information and Decision Support Systems.

      He has spent his entire career of 30+ years in healthcare developing world-class analytics programs that promote a culture of fact-based decision-making and measurable continuous improvement. He has held the role of Senior Director of Enterprise Analytics since December 2015. He leads an industry-leading, cross-functional team to promote the design, implementation, and monitoring of innovative advanced analytical disciplines and solutions through the coordinated and systematic use of clinical and encounter-based data, related business insights, and multidisciplinary skill set for planning, management, measurement, and learning. Previously, he joined Cleveland Clinic in June 2012 as the Director of Contract Economics. He developed and implemented strategic reimbursement models, self-help analytics, and discovery dashboards to meet Enterprise metrics on US$8.0 billion+ of revenue.

Before joining Cleveland Clinic, Mike started his career in healthcare in 1988 working for Medical Mutual of Ohio (MMO) (formerly known as Blue Cross Blue Shield of Ohio). During his 24+ years at MMO, he held a variety of positions. As an Actuarial Analyst and Senior Financial Analyst in Provider Reimbursement and Data Analysis, he developed and implemented analytical models that enhanced the company margins by 3 percent. As a Regional Network Manager, he architected the building of proprietary hospital networks in Indiana and Northeast Georgia. He built analytical models that help identify reimbursement unit costs opportunities that were contractually implemented network-wide.

      In his spare time, Mike is an avid sports fan and options investor. He enjoys spending time with his wife, traveling, reading, and listening to podcasts. He is a foodie and craft beer enthusiast. Mike enjoys exploring exotic foods with Tho any time they are together.

      Tho H. Nguyen came to the United States in 1980 as a refugee from Vietnam with his parents, five sisters, and one brother. As the youngest in the family, Tho has tremendous admiration for his parents, who sacrificed everything to come to America. Sponsored by the St. Francis Episcopal Church in Greensboro, North Carolina, Tho had enormous guidance and support from his American family who taught him English and acclimated him and his family to an opportunistic and promising life in America.

      Tho holds a Bachelor of Science in Computer Engineering from North Carolina State University and an MBA degree in International Business from the University of Bristol, England. During his MBA studies, He attended L'École Nationale des Ponts et Chaussées (ENPC) in Paris, France – University of Hong Kong, Hong Kong – and Berkeley University, California. Tho proudly represented the Rotary Club as an Ambassadorial Scholar, which provided him a global perspective and a deep appreciation for the world of kindness.

      With more than 20 years of experience, Tho has various leadership roles in data management and analytics. Integrating his technical and business background, Tho has extensive experience in alliance management, global marketing, and business/strategy management. Tho is an author, an active presenter/keynote speaker at various conferences, and a technology enthusiast.

      In his spare time, He does volunteer work for various non-profit organizations and has held leadership positions for the Vietnamese-American Association of Raleigh, NC and Asian Focus NC. He has donated all of his proceeds from his first book to charities locally and globally, and gave two scholarships to pay it forward. Tho enjoys spending time with his family, traveling, running, and playing tennis. He is a foodie who is very adventurous, tasting different and exotic foods around the world.

      You can connect with him via LinkedIn https://www.linkedin.com/in/thohnguyen/.