Transforming Healthcare Analytics. Michael N. Lewis

Transforming Healthcare Analytics - Michael N. Lewis


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Management Solutions and a faculty member of the International Institute for Analytics. He is the author of Digital Decisioning: Using Decision Management to Deliver Business Impact from Artificial Intelligence (MK Press, 2019) and Real-World Decision Modeling with DMN with Jan Purchase (MK Press, 2017). He also wrote Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics (IBM Press, 2012) and Smart (Enough) Systems (Prentice Hall, 2007) with Neil Raden. James is an active consultant, educator, speaker, and writer working with companies all over the world. He is based in Palo Alto, CA and can be reached at [email protected].

      — W. Edwards Deming

      While there have been many improvements and changes in healthcare, Mike and I strongly believe there is still a lot to do and we want to share with you our journey to make healthcare better one patient at a time. Our motivation for this book is to share with our valued readers real-world, personal experiences and to show how technology coupled with people and process is paving the way toward the adoption of the digital transformation in healthcare. Digital transformation also makes a strong case for how healthcare organizations can do so much better because of the innovative analytical practices that we have readily available today but they are not implemented or being considered in many instances.

      Whether you realize it or not, healthcare affects everyone – young and old. When you, Mike, or I were kids, healthcare was not a topic of concern. Most of us had parents or guardians to oversee our healthcare. Personally, as I have gotten older and more mature mentally and physically, healthcare has become a necessity with more regular visits to the doctor or hospital. When we become guardians and parents ourselves, we have others to think about, whether it is looking after our own kids, taking care of an elderly family member or our own parents, or even fostering children. As a new parent, healthcare is definitely a priority for my wife and kids, not only having access to healthcare but also the quality of care that we seek when needed. Healthcare affects all of us one way or another throughout our life cycle, from birth, toddler, adolescent, adult to end of life.

      Being helpless had to be the worst feeling – unable to do anything except sit and wait with my very young daughter, whom we had brought along, thinking that we would be home within a few hours. Having a two-year-old toddler in an ER at the peak of winter when colds and flus were highly contagious was nerve-racking and worrisome. The doctor finally visited our room to give us the diagnosis. Based on the results, the diagnosis was an infection and the doctor gave my wife some prescription medication to help with the pain and antibiotics for what was diagnosed to be a urinary tract infection (UTI). I vividly remember it was 4 a.m. the next day that my wife was released from the ER and we got to go home. We would never forget how we spent that year's Valentine's Day and were happy to head home. It was a blessing that there was a path to alleviating the pain for my wife.

      What I learned from this experience is that:

       Healthcare has become shallow with longer wait times and shorter face-to-face time with the doctors and clinicians with redundant processes for each touchpoint.

       Clinicians have become data clerks and their notes are not well captured and not well communicated among themselves and within the healthcare ecosystem.

       Healthcare data is so overwhelming due to its


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