The Workplace You Need Now. Sanjay Rishi
to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993, or fax (317) 572-4002.
Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in ebooks or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.
Library of Congress Cataloging-in-Publication Data
Names: Rishi, Sanjay, author. | Breslau, Benjamin, author. | Miscovich, Peter, author.
Title: The workplace you need now : shaping spaces for the future of work / Sanjay Rishi, Benjamin Breslau, Peter Miscovich.
Description: Hoboken, New Jersey : John Wiley & Sons, Inc., [2022] | Includes index.
Identifiers: LCCN 2021038320 (print) | LCCN 2021038321 (ebook) | ISBN 9781119814801 (cloth) | ISBN 9781119815136 (adobe pdf) | ISBN 9781119815129 (epub)
Subjects: LCSH: Work environment. | Office layout. | Office buildings. | Flexible work arrangements. | Organizational change. | Organizational effectiveness.
Classification: LCC HD7261 .R4968 2021 (print) | LCC HD7261 (ebook) | DDC 658.2/3—dc23
LC record available at https://lccn.loc.gov/2021038320
LC ebook record available at https://lccn.loc.gov/2021038321
Cover Design: Wiley
Author Photos: © JLL Americas
To the perfection in my life – my wife, Neha, and our children, Natasha, Sumit, and Shivani. To the priceless little treasure, Sanjana! And to Dad, Mom – the force of nature for her boys – my brother Girish, and our enriching weekend banters!
—Sanjay Rishi
To my wife, Edie; my children, Sam, Emma, and Jack; my parents, Susan and Bill Breslau; my brother, Jeremy; and all my family, friends, and colleagues who support and inspire me every day.
—Ben Breslau
To honor and in loving memory of our father, John A. Miscovich; to our amazing mother, Mary Miscovich; and with heartfelt dedication to my wonderful partner of 31 years, Damon Owen.
—Peter Miscovich
INTRODUCTION
A global software powerhouse, a bank that changed the very definition of innovation, and a technological and research leader with envied brand recognition in industries as diverse as defense, intelligence, and health care. Together, these three companies represent more than half a million employees and partners who have filed in and out of almost 100 million square feet of offices – the equivalent of five of the largest stadiums in the world – every day. These workplaces, and the work done within by the talented workers, have fueled lifestyles, successes, prosperity, security, and health around the world.
Workplaces have served as gathering spaces for generations of workers in pursuit of success, but, just as important, as places where people find fulfilment, a sense of belonging, and opportunities to learn and grow. In varying measures, organizations have used their workplaces and offices as sources of competitive advantage.
For these three companies, and many more in the following pages, workplaces are where brands are created, unique cultures are fostered and environments fashioned to inspire the contributions of the workforce. Their leaders view the workplace as foundational to business success and are willing to invest in creating welcoming, friendly spaces that, in turn, allow their people to prosper. These are just three stories to inspire as we look at the ways in which work is evolving and at the workplace we need now.
Microsoft
More than a decade ago, Microsoft recognized changes in the way its products and services were developed and the need for the workplace to support a more agile and collaborative work style. New insights led to a substantial change in the company’s office design, modernizing offices across the globe, while embarking on an ambitious 3-million-square-foot redevelopment project at its Redmond, Washington, headquarters that will shape the lives and work of its associates for decades to come.
The redevelopment now underway replaces legacy buildings primarily featuring closed offices with new team-based workspaces supported by technology to enhance the work experience. Retaining only a small portion of the original Microsoft campus, the new design incorporates the needs of the workforce today, to address the way work is evolving. Collaboration and creativity will create a new, refreshed, energized experience at Microsoft, with workplaces designed to support smaller development and project teams.
The new spaces at Microsoft are designed to spark innovation and creativity, taking collaboration to new heights, leveraging digital capabilities to harmonize lives in and around work. No surprise, of course, that Microsoft is employing its extensive digital and cloud technologies acumen to make work and workplaces effective and easy to traverse, occupy, configure, and engage. Workplace apps will enable employees to reserve workspaces; personalize their workdays, work groups, and spaces; and seamlessly access transit and rideshare applications. Easy access to health and wellness data and amenities will afford employees time and resources for rejuvenation and recharging. Wayfinding tools will help guests and employees efficiently locate spaces and people for interactions. As the Microsoft ecosystem fuels the brain, apps will help employees fuel their bodies with easy access to food, exercise, yoga, and light-filled spaces.
Microsoft is using its own Microsoft Azure platform to manage a portion of the buildings at its headquarters campus and at locations around the world. Incorporating Azure Digital Twins technology, facility managers can digitally model physical space layers, with real-time data anonymization, to learn about the spaces people are using and how they are using them, informing data-driven space planning and allocation. The Azure platform also ensures that buildings operate efficiently to minimize energy and waste, and optimize indoor air quality.
Capital One
You can’t miss the towering presence of Capital One, a global brand that is considered a leader in innovation and banking,