The Dictionary of Body Language. Joe Navarro
contains more than four hundred of the most important body-language observations I have made over the course of my career. My hope is that reading through The Dictionary of Body Language will give you the same insight into human behavior that I and other FBI agents have used to decode human behavior. Of course, we have used it when questioning suspects of crime. But you can use it as I have every day since I came to this country—to more fully understand those we interact with at work or at play. In social relationships, I can think of no better way to comprehend your friends or partners than by studying the primary means by which we communicate—nonverbally.
If you have ever wondered why we do the things we do, or what a particular behavior means, my hope is to satisfy your curiosity. As you go through the dictionary, act out the behaviors that you read about and get a sense for how they appear as well as they feel. By acting these out, you will better remember them the next time you see them. If you are like me and enjoy people watching, if you want to discern what people are thinking, feeling, desiring, fearing, or intending, whether at work, at home, or in the classroom, read on.
All behavior, of course, originates from inside the head. The brain is constantly at work, whether on a conscious or subconscious level. The signals that go out from the brain regulate the heart, breathing, digestion, and many other functions—but the exterior of the head is tremendously important as well. The hair, forehead, eyebrows, eyes, nose, lips, ears, and chin all communicate in their own way—from our general health to emotional distress. And so we begin with the part of the body that, from the time we are born until we die, we look to for useful information—first as parents, later as friends, work mates, lovers—to reveal for us what is in the mind.
1. HEAD ADORNMENT—Head adornment is used across all cultures for a variety of reasons. It can communicate leadership status (Native American chiefs’ feather headdresses), occupation (a hard hat or miner’s hat), social status (a bowler hat or an Yves Saint Laurent pillbox hat), hobbies (bicycle or rock-climbing helmet), religion (cardinal’s cap, Jewish yarmulke), or allegiance (favorite sports team, labor union). Head adornments may offer insight into individuals: where they fit in society, their allegiances, their socioeconomic status, what they believe, how they see themselves, or even the degree to which they defy convention.
2. HAIR—Sitting conveniently on top of the head, our hair conveys so much when it comes to nonverbal communication. Healthy hair is something all humans look for, even on a subconscious level. Hair that is dirty, unkempt, pulled out, or uncared for may suggest poor health or even mental illness. Hair attracts, entices, conforms, repels, or shocks. It can even communicate something about our careers; as renowned anthropologist David Givens puts it, hair often serves as an “unofficial résumé,” revealing where one ranks in an organization. And in many cultures hair is critical to dating and romance. People tend to follow both cultural norms and current trends with their hair; if they ignore these societal standards, they stand out.
3. PLAYING WITH HAIR—Playing with our hair (twirling, twisting, stroking) is a pacifying behavior. It is most frequently utilized by women and might indicate either a good mood (while reading or relaxing) or stress (when waiting for an interview, for example, or experiencing a bumpy flight). Note that when the palm
4. PLAYING WITH HAIR (PALM OUT)—When women play with their hair with the palm of the hand facing out, it is more of a public display of comfort—a sign that they are content and confident around others. We usually only expose the underside of our wrists to others when we are comfortable or at ease. This is often seen in dating scenarios where the woman will play with her hair, palm out, while talking to someone in whom she is interested.
5. RUNNING FINGERS THROUGH HAIR (MEN)—When stressed, men will run their fingers through their hair both to ventilate their heads (this lets air in to cool the vascular surface of the scalp) and to stimulate the nerves of the skin as they press down. This can also be a sign of concern or doubt.
6. VENTILATING HAIR (WOMEN)—The ventilating of hair is a powerful pacifier, relieving both heat and stress. Women ventilate their hair differently than men. Women lift up the hair at the back of their neck quickly when concerned, upset, stressed, or flustered. If they do it repeatedly, most likely they are overly stressed. Nevertheless, we cannot discount overheating due to physical activity or ambient temperature as a cause. Men tend to ventilate on the top of the head by running their fingers through the hair.
7. HAIR FLIPPING/TOUCHING—Hair flipping, touching, or pulling is common when we are trying to attract the attention of a potential mate. The movement of the hand as it touches the hair is often deemed attractive (note most any hair commercial). Our orientation reflex (OR), a primitive reaction that alerts us to any movement, is especially attuned to hand movements—something magicians have always counted on. A hand reaching for the hair can draw our attention even from across the room. Incidentally, the orientation reflex operates on such a subconscious level, it is even seen in coma patients as the eyes track movement.
8. HAIR PULLING—The intentional and repetitive pulling out of hair is called trichotillomania. Hair pulling is more often seen in children and teenagers who are experiencing stress, but it is also occasionally seen in adults. Men tend to pluck hair from the corners of their eyebrows, while women are far more wide-ranging: plucking their eyelids, head hair, eyebrows, and arm hair. This is a stress response; even birds will pull out their own feathers when stressed. The repetitive pulling out of the hair, like a nervous tic, pacifies by stimulating nerve endings; unfortunately, when it becomes severe, it requires medical intervention.
9. HEAD NODDING—During conversations nodding serves to affirm, usually in cadence, that the person is hearing and receptive to a message. Generally, it signals agreement, except in those situations where the head nodding is accompanied by lip pursing (see #154), which might suggest disagreement.
10. HEAD NODDING (CONTRADICTION)—We usually see this in young children, as when a parent asks a child “Did you break the lamp?” and the child answers “No” but nods. This contradictory behavior betrays the truth. I have seen this with kids, teenagers, and even adults.
11. HEAD PATTING, BACK OF HEAD—When we are perplexed or mentally conflicted, we often find ourselves patting the back of our head with one hand, perhaps even stroking our hair downward as we struggle for an answer. This behavior is soothing because of both the tactile sensation and the warmth that is generated. Like most hand-to-body touching, this is a pacifying behavior that reduces stress or anxiety.
12. HEAD SCRATCHING—Head scratching soothes us when we have doubts or feel frustrated, stressed, or concerned. You see it with people trying to remember information or when they are perplexed. This explains why it is often seen by teachers as students ponder a test question. Very rapid head scratching often signals high stress or concern. It can also signal the person is conflicted as to what to do next.
13. HEAD STROKING—Beyond the function of keeping one’s hair in place, people will stroke their hair with the palm of the hand to soothe themselves when stressed or confronted with a dilemma or while pondering how to answer a question. This is not dissimilar to a mother comforting her child by stroking the child’s head. This pacifying behavior can have an immediate calming effect. Once more, this behavior may signal doubt or conflict, especially if done to the back of the head.
14. HEAD SCRATCHING WITH TUMMY