От клиента к фанату. 501 способ повышения лояльности в вашей компании. Донна Каттинг

От клиента к фанату. 501 способ повышения лояльности в вашей компании

Отчет о влиянии на бизнес впечатлений клиентов, Харрис Интерактив / Right Now, 2011

2

Источник: Отдел по работе с клиентами Личной канцелярии президента США, взято из www.helpscout.net/75-cus-tomer-service-facts-quotes-statistics/

3

Источник: Отчет о влиянии на бизнес впечатлений клиентов, Харрис Интерактив Райт Нау, 2010

4

Источник: Отчет Отдела по работе с клиентами Личной канцелярии президента США.

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